Case Progression Lead
3 days ago
**HOT JOB ALERT**
**Do you have excellent Customer Service Skills?
Do you have experience with supporting projects and leading cases to have successful outcomes?**
If so then this role could be just what you are looking for...
**Location: Dunton Essex - UK.You will be required to work remotely 4 days a week with 1 day a week in the office in Dunton.**
**European Case Progression Lead - Excellent Opportunity**
**What You’ll be Doing**:
The **European Case Progression Lead**will work with front line CX Specialists, CX Supervisors, CX SME's Hub Managers, internal departments, and with CX Management across all European Hubs to drive improvement through quality assuring, monitoring,measuring, and tracking progression of customer cases.
**During a Typical Day, You’ll**:
- Use initiative and problem-solving skills to develop a concierge type solution to case issues which are creating delays
- Monitor all open model related cases and intervene to manage delays.
- Work with case agent, Hub SME’s to understand what progression is required for each case and implement an action plan.
- Work with Hub managers to identify support needed for the central European team to support the progression of customer cases.
- In line with Hub SME’s prepare a weekly open case report, showing help required ahead to presenting in weekly business reviews. Supported by the hub
- Establish sustainable performance monitoring and tracking systems to show KPI of case age reduction
- Work with QA team on ensuring all cases handled meet a quality standard and address issues directly with Hub Managers as well as making recommendations of themes for training or improvement.
- Undertake some shadowing/observed practice of cases to gain a better understanding of practice quality and improvement areas.
**What You Bring to the Role**:
- Excellent insight into CX, and case management skills, analytical skills and presentation skills.
- Proven level experience of CX Case Management
- Mid
- level experience of liaising with Clients
- Educated to degree level or equivalent (desirable)
**What You Can Expect**:
- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary, contributory pension scheme, private medical and comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme, discounts on brand new vehicles and Employee Assistance Program (EAP).
- Free eye test with money towards new glasses
**About Percepta**
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breath and play by them _every_day_. Join our team as a **European Case Progression Lead**and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect:
**Culture of Service** - to be treated like you are the customer from day one
**Teamwork**:
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
**Respect**:
- a team that is accountable, dependable and gives you their full attention
**Proactive**:
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
**Career Growth** - lots of learning opportunities for aspiring minds
**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun
**Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
-
European Case Progression Lead
19 hours ago
Basildon, United Kingdom Percepta Full time_**European Case Progression Lead**_ - **Location - Dunton, Essex OR Daventry, Northamptonshire**_ - **Hybrid Working - 1 day per week at Dunton office/4 days from home**_ - **Full-Time - 08.30-17.00**_ - **Salary - £35,000 per annum**_ At Percepta, we bring first-class service across each market we support. As a European Case Progression Lead, based in...
-
Lead Paediatric Case Load Manager
2 weeks ago
Basildon, Essex, United Kingdom Leaders In Care Recruitment Ltd Full time**Job Summary:**We are seeking a highly skilled Paediatric Nurse (Case Load) Manager to join our team at Leaders In Care Recruitment Ltd. This is an exciting opportunity for a dedicated professional to lead the delivery of high-quality paediatric care services.**Key Responsibilities:**To provide face-to-face support and leadership to paediatric case load...
-
Service Specialist
5 days ago
Basildon, United Kingdom Case New Holland Industrial Full timeCOMPANY PROFILE: WHO WE ARE LOOKING FOR: - The AG Senior Service Solution Specialist has these primary tasks: - Guide the European Markets with any new AMS products & services in terms of feasibility, economics, preparation plan and delivery plan. - Be the interface with the Technical Cost team - Be the interface with the Brand Service team - Support the...
-
Clinical Audit Lead Specialist
1 month ago
Basildon, Essex, United Kingdom Sanctuary Personnel Ltd Full timeSanctuary Personnel Ltd is seeking a Clinical Audit Lead to join its dedicated team in Basildon. This role offers an excellent opportunity to contribute to improving outcomes for children and young people with complex health needs.About the RoleAs a Clinical Audit Lead, you will collaborate with a multidisciplinary team to support and assess Continuing Care...
-
Leading Regional Firm Solicitor
6 days ago
Basildon, Essex, United Kingdom JMC Legal Recruitment Full timeAbout Our ClientJMC Legal Recruitment is delighted to present an exceptional opportunity for a Commercial Property Solicitor to join a leading regional firm in Basildon, Essex. This respected practice boasts a long history, dating back over 100 years, and has developed a profound understanding of the local market.The firm's commitment to delivering...
-
Body Interior Project Lead
7 months ago
Basildon, United Kingdom Semcon United Kingdom Full time**Body Interior Project Lead** Acting as project lead for IP and Interior trim commodities. You’ll liaise with OEM partner, leading change request process, conducting initial feasibility reviews, and gaining cross-functional alignment and stakeholder viewpoints to create business case studies. **Essential Skills and Experience**: - Project lead...
-
Renal Nutrition Team Lead
3 weeks ago
Basildon, Essex, United Kingdom Mid and South Essex NHS Foundation Trust Full timeJob DescriptionThis position enables the selected candidate to further develop their skills in dietetics across a range of specialties. Through rotations, they will gain experience in stroke, surgery, gastroenterology, cardiothoracics, critical care, respiratory medicine, renal, and oncology departments.In this role, the individual will provide expert input...
-
Solution Lead
7 months ago
Basildon, United Kingdom Fiserv, Inc. Full time**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Lead Software Development Expert
3 weeks ago
Basildon, Essex, United Kingdom Endeavour Recruitment Solutions Full timeAre you an expert in software development? Do you have what it takes to lead a team of talented engineers? We are looking for a highly skilled Lead Software Development Expert to join our team at Endeavour Recruitment Solutions in Basildon.This exciting opportunity offers a competitive salary ranging from £45,000 to £50,000 per annum. As a lead developer,...
-
Apprenticeships Progression Skills Coach/assessor
7 months ago
Basildon, United Kingdom South Essex College Full time**About South Essex Colleges Group**: South Essex Colleges Group is a leading provider of Further and Higher Education across South Essex, offering technical and vocational courses across six state-of-the-art facilities. Our passionate and dedicated staff provide high quality teaching to our 10,000* students and apprentices annually. As the largest College...
-
Senior Software Developer Lead
3 weeks ago
Basildon, Essex, United Kingdom Endeavour Recruitment Solutions Full timeWe are seeking a skilled Senior Software Developer Lead to join our dynamic software development team at Endeavour Recruitment Solutions in Basildon. This exciting opportunity offers a competitive salary ranging from £45,000 to £50,000 per annum.The ideal candidate will possess strong application development experience and associated tools expertise....
-
Ecommerce European Merchandising
5 days ago
Basildon, United Kingdom Case New Holland Industrial Full timeCOMPANY PROFILE: WHO WE ARE LOOKING FOR: The eCommerce European Merchandising position will be part of the Global eCommerce Operations team and he/she will work closing with the European eCommerce Team to help with the day-to-day operations and the deployment of the regional strategy. YOUR KEY RESPONSIBILITIES: - Interface with EU ecommerce Team to...
-
Paediatric Nursing Lead
3 weeks ago
Basildon, Essex, United Kingdom Leaders in Care Full timeCareer Advancement OpportunitiesAs a Paediatric Nurse (case load) Manager at Leaders in Care, you will have the chance to design and deliver tailored care plans specific to individual client needs, effectively manage multidisciplinary teams through strong communication and teamwork, and ongoing monitoring, support, and assessment of clients' physical and...
-
Paediatric Nurse Manager
2 weeks ago
Basildon, United Kingdom Leaders In Care Recruitment Ltd Full timeJob Description We are looking for a Paediatric Nurse (case load) Manager to join a well-established and progressive provider of complex care packages within the community. This community role will be based in the Essex area where the company has secured further packages during an exciting growth phase.The successful Paediatric Nurse (case load) Manager will...
-
Paediatric Nurse Manager
2 weeks ago
basildon, United Kingdom Leaders In Care Recruitment Ltd Full timeJob Description We are looking for a Paediatric Nurse (case load) Manager to join a well-established and progressive provider of complex care packages within the community. This community role will be based in the Essex area where the company has secured further packages during an exciting growth phase.The successful Paediatric Nurse (case load) Manager will...
-
Credit Controller
5 days ago
Basildon, United Kingdom Hays Specialist Recruitment Limited Full time**Your new company** Hays are working in partnership with an excellent financial services business that have diversified from a well-established parent company and are now thriving under a new area of expertise. They are currently recruiting a Credit Controller to join their alreadystrong team. **Your new role** The main purpose of the role is to provide a...
-
Paediatric Nurse Manager
1 month ago
Basildon, United Kingdom Leaders In Care Recruitment Ltd Full timeWe are looking for a Paediatric Nurse (case load) Manager to join a well-established and progressive provider of complex care packages within the community. This community role will be based in the Essex area where the company has secured further packages during an exciting growth phase. The successful Paediatric Nurse (case load) Manager will be...
-
Mortgage File Reviewer
7 months ago
Basildon, United Kingdom Stonebridge Mortgage Solutions Limited Full time**About us** At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We...
-
Senior Employee Relations Advisor
18 hours ago
Basildon, United Kingdom Mid and South Essex NHS Foundation Trust Full timeAn exciting opportunity has arisen for an enthusiastic and dynamic individual to complement our Basildon Hospital site based Employee Relations Team. We are looking to appoint a Senior Employee Relations Advisor on a permanent basis. The post will be for 37.5 hours per week and will be working with the Employee Relations Manager and Advisors. Successful...
-
Commercial Lead
3 weeks ago
Basildon, Essex, United Kingdom Skilled Careers Full timeJob Title: Commercial LeadLocation: Essex, UKSalary: £75,000 - £85,000 per annum plus Car AllowanceThe role of Commercial Lead is to work as the lead on a £40m Life Science New Build Project in Essex. As part of the Commercial Team at Skilled Careers, you will be responsible for commercially leading the project from start to finish.Key...