Gp Receptionist/administrator

3 months ago


Liverpool, United Kingdom Mere Lane Group Practice Full time

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Action all incoming faxes Signpost patients to the correct service Process incoming and outgoing mail Initiating contact with and responding to, requests from patients, team members and external agencies Process all DNA letters in accordance with current policy Action GP2GP tasks Completion of daily electronic tasks Read code data on EMIS web Photocopy documentation as required File and store records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Scanning of patient related documentation and attaching scanned documents to patients healthcare record Manage all queries (including administrative queries) as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested In addition to the primary responsibilities, the medical administrator may be requested to: Support the practice QOF programme Support the practice with summarising of patient records Partake in audit as directed by the audit lead Support administrative and reception staff, providing cover during staff absences Complete opening and closing procedures in accordance with the duty rota As required support the practice in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Ordering and monitoring of stationery supplies Attendance of all practice meetings as determined by the practice manager Completion of all yearly mandatory training as directed by the practice manager


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