Customer Service Advisor

4 weeks ago


Hull, United Kingdom Grafton Recruitment Full time

**Customer Service Advisor**

Mon-Fri

£18k-£22k (DOE)

Grafton Recruitment are looking for a Customer Service Advisor to work for a busy, successful Logistics business in the Hull area.

**Customer Service Advisor Duties**:

- To ensure customer needs are fully defined and agreed
- To ensure the service is delivered in line with the agreed contract
- To closely liaise with internal departments to ensure effective service delivery.
- To provide internal and external customer KPI reports to ensure compliance.
- To ensure effective recovery of additional costs.
- To liaise with the Sales team where appropriate to ensure any issues are dealt with as required.
- To maintain close customer contract and knowledge through regular and positive communication, with report / supporting information where required.
- To handle incoming customer complaints in a timely manner.
- Record appropriately within SWIFT and assist with the necessary corrective action plans.
- To pro-actively identify areas for improvement and work with appropriate stakeholders to achieve success.

**You will need**:

- Great attention to detail
- Customer Service experience
- Great telephone manner
- Strong IT Skills
- Fantastic communication skills
- Experience working within a Logistics environment is desirable but not essential



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