Business Admin Apprentice
3 days ago
Customer Support Administrator
We provide tailored cost management solutions to businesses in various cost areas including energy, waste, and merchant services.
Due to recent growth, an opportunity has arisen for a motivated and ambitious Customer Support Administrator to join the customer experience team based in central Bristol.
As a Customer Support Administrator, you will provide administrative support to the company, as required. You will be part of a close-knit and supportive team who will support you in developing your IT skills, improve your attention to detail as well as your communication skills.
You will be studying toward your **Business Administration Level 3 **apprenticeship with Next Level training who will help you develop new knowledge and skills over a 16-month long window
Key duties
- Liaising with suppliers to ensure customer satisfaction
- Helping to resolve customer service queries in a timely fashion
- Capturing customer information correctly in our purpose-built in-house CRM system
- Helping to manage the on-boarding of new clients, submitting and processing customer contracts
- Flexibility to undertake additional tasks when required to support the effective day-to-day running of the office
ESSENTIAL SKILLS/ABILITIES
- Excellent verbal and written communication skills
- A willingness to learn and develop your skills and knowledge
- Proficiency in Microsoft Office suite.
This is a full time, permanent role based in Bristol. 37.5 hrs per week.
**Benefits**:
- 30 days (plus bank holidays) of annual leave
- Company pension plan on completion of probation period
- Regular work socials
**Job Types**: Full-time, Apprenticeship
**Salary**: £12,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bristol, BS1 5LH: reliably commute or plan to relocate before starting work (required)
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