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Administrator

4 months ago

Skipton, United Kingdom Skipton Building Society Full time

Hours:
35 hours per week, shifts to support department operating hours. This role is a 12 month secondment and requires regular onsite presence

**Salary**:
£21,850 Per Annum

Closing Date:
Fri, 7 Jun 2024

We’re recruiting for the latest member of our Review and Financial Advice Team. If you put the customer at the heart of everything you do, enjoy working in a fast-paced and agile environment and have an eye for detail, then this may be the job for you

We’re looking for a new Administrator to join our team; As an Administrator you will support our mission to help customers with their financial planning and insurance needs now and in the future.

Who Are We?

Not just another Building Society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

You will be joining the Review & Financial Advice Team who are based at our Head Office site, The Bailey. We exist to support customers with their financial and insurance needs today and in later life. We are made up of 5 different roles and a total of 40 colleagues, but with 2 very clear job functions: Commercial and Ongoing Service.

What Is In It For You?- Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.- Holiday trading scheme allowing the ability to buy and sell additional annual leave days- Generous employer pension contributions - up to 10% per annum dependent on employee selection- Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.- There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

You will work with colleagues who speak to our customers, and you will help them use their time in an effective way. You will support them with their resource and will take ownership of allocating it each day. You will also provide reports and MI to your Leadership Team who in turn, will consult you when it comes to process/system improvements.- Reviewing inbound communication channels such as online portals, mail requests and Outlook mailboxes- Distributing opportunities appropriately to the relevant colleagues- Accurately entering data into core systems- Support the distribution of customer literature and meeting packs.- Provide reports to Leadership Team- Contribute to continuous improvement of existing processes to drive efficiencies.- Ensure that performance and behaviours are in line with the Society’s Values & Behaviours Framework

What Do We Need From You?- Excellent data entry skills- Strong organisational and time management skills- Clear verbal and written communication skills- Attention to detail.- Adept at using data entry systems such as MS Excel, MS Access, and MS Outlook- Ability to work at pace.