Living Life Admin Assistant

2 weeks ago

Glasgow, United Kingdom NHS Scotland Full time

**_Living Life Administrative Assistant
- **

Are you an experienced administrator looking for a new opportunity?

Do you have experience of working in a fast-paced environment within a large organisation?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

**_
Who We Are_**

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Our Regional Centres are located at Hillington, Cardonald, Clydebank**,** South Queensferry, Dundee and Aberdeen. **This post will be based in our Cardonald Regional Centre. **NHS 24 also supports Hybrid Working for this role.

**_ The Role_**

The post holder will support the Management team with Living Life’s administrative duties to provide administration support to the Mental Health & Living Life Clinical Services Manager and across the broader team functions as required. Act as the coordination point for the wider Living Life team and maintain an effective, professional relationship with all staff in and out with Living Life and NHS 24, thus projecting a positive corporate image.

**_
Key Responsibilities_**

To provide administration support for various communication tools and activities, for the Living Life team within the contact centre. At all times maintaining and promote a strict code of confidentiality in all team dealings.
- Organise and minute a variety of formal and informal meetings, securing a suitable time for multiple attendees
- Organise room bookings, promoting the use of video conferencing systems to reduce the requirement for attendees to travel
- Support services by arranging telephone appointments with patients
- Production of formal minutes, some of the formal meetings the post holder will record minutes for, will be submitted onwards to senior management groups or committees
- Diary management, scheduling regular team and individual one-to-one meetings
- Support the management and scheduling of annual leave for the Living Life Team
- Processing and quality assurance of timesheets
- Monitor and report on the completion rate of mandatory training for the contact centre management team
- Seek to review administrative processes across the management team making recommendations for improvements. In addition, the post holder will propose potential changes/developments to existing processes and procedures directly linked to administrative working practices within Service Delivery
- Support Therapists in the collation and distribution of CBT materials to patients
- Maintain and promote a strict code of confidentiality in all business dealings
- To adhere to and develop organisational administrative policies and procedures. This will include Document Management and Control in line with the Freedom of Information Act
- Maintain and update the annual training schedule making necessary adjustments as required
- Work flexibly to plan daily tasks and manage time effectively

**_
Successful Applicant will:_**
- Be an experienced administrator with excellent organisation and communication skills
- Have strong experience using Microsoft packages: Word, Excel, Power Point, Outlook etc
- The ability to navigate various systems such as SAP, SSTS, Finance, HR and more

**_
Benefits_**

NHS 24 offers a complete benefits package, with a permanent contract on Band 3 25,468 to £27,486 (pro rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the successful financial management of a public organisation.

**_Interested?_**

Advert closing date

Midnight of 19th June 2023

Shortlisting finalised by hiring manager(s)

Shortlisting will be completed on 20th June 2023

Interviews

By 3rd July 2023

Potential start dates

August 2023
- Subject to change

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