Case Advisor

2 months ago


Ilkeston, United Kingdom ASPIRE NON PROFIT CONSULTING (UK) LTD Full time

To deliver the work of the Derbyshire Discretionary Fund efficiently and effectively, making

1 role is 22 hours 12 mins (3 days preferred days Mon, Tues, Wed.)

3 roles x 37 hours per week 1 of these roles is Maternity Cover

**Purpose of this role**:

- To ensure that applicants’ records are maintained in an effective manner.
- To provide advice and information regarding DDF processes to applicants, their representatives and to Council staff, to assist with the delivery of an effective service.
- Assist in the briefing/training of staff in other teams/departments about the scope and work of the DDF

**Experience**
- Broad administration or finance
- Liaising with external agencies
- Effective team working
- Dealing with members of the public / customers with

sensitivity and tact
- Decision making in a complex but well-structured framework.

**Skills and knowledge**
- Excellent IT skills including working knowledge of Microsoft Office packages
- Excellent numeracy skills
- Time management/work

prioritisation skills to enable

deadlines to be achieved

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £12.00 per hour

**Experience**:

- customer service: 5 years (required)
- Administrative: 5 years (required)

Work Location: In person

Reference ID: com5227272


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