Ddf Case Advisor
1 week ago
Contract to start 03-01-23 until 31-03-24 with a possible extension.
**Purpose of this role**:
**Key relationships**:
Applicants
External partners and agencies
Regular liaison with support workers and social care professionals
Line managed by Team Manager (Derbyshire Discretionary Fund)
**Key result areas include**:
To ensure that applicants’ records are maintained in an effective manner.
To provide advice and information regarding DDF processes to applicants, their representatives and to Council staff, to assist with the delivery of an effective service.
Assist in the briefing/training of staff in other teams/departments about the scope and work of the DDF.
To liaise with professionals and colleagues from external agencies to gather information, convey decisions, and build wider understanding of the work of the DDF.
Have an awareness of national welfare benefits legislation and procedures
**Skills**
A levels, or level 3 qualification in a relevant area
Ability to interact with people with empathy and demonstrating customer care
Ability to plan and organise own work to produce a high level of output to quality standards
Ability to speak fluent English in order to be able to communicate fully with applicants
Broad administration or finance experience
Dealing with members of the public / customers with sensitivity and tact
5221016-01-23
**Salary**: £11.94 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 5221016-01-23
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