Ddf Case Advisor

1 week ago


Ilkeston, United Kingdom iWork Recruitment Limited Full time

Contract to start 03-01-23 until 31-03-24 with a possible extension.

**Purpose of this role**:
**Key relationships**:
Applicants
External partners and agencies
Regular liaison with support workers and social care professionals

Line managed by Team Manager (Derbyshire Discretionary Fund)

**Key result areas include**:
To ensure that applicants’ records are maintained in an effective manner.

To provide advice and information regarding DDF processes to applicants, their representatives and to Council staff, to assist with the delivery of an effective service.

Assist in the briefing/training of staff in other teams/departments about the scope and work of the DDF.

To liaise with professionals and colleagues from external agencies to gather information, convey decisions, and build wider understanding of the work of the DDF.

Have an awareness of national welfare benefits legislation and procedures

**Skills**

A levels, or level 3 qualification in a relevant area

Ability to interact with people with empathy and demonstrating customer care

Ability to plan and organise own work to produce a high level of output to quality standards

Ability to speak fluent English in order to be able to communicate fully with applicants

Broad administration or finance experience

Dealing with members of the public / customers with sensitivity and tact

5221016-01-23

**Salary**: £11.94 per hour

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 5221016-01-23



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