Customer Service Assistant

4 days ago


Maidstone, United Kingdom OneSavings Bank Plc Full time

**About the team**:
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals

**What you will be doing**:
In this role, you will be carrying out a variety of banking related transactions for our savings customers.

Your responsibilities will include:

- Build strong relationships with new and existing customers to ensure a customer centric approach and to provide an efficient and professional service for every customer interaction placing importance on customer satisfaction.
- Respond to all enquiries efficiently and in a timely manner and recognise when more complex issues may need to be escalated.
- To demonstrate excellent communication skills face to face and via the telephone ensuring that the customer is well informed at all stages of their customer journey.
- Responsible for handing large sums of cash you will receive, count, record, secure, and deposit money on behalf of our customers.
- Ability to navigate through all of the core Savings platforms efficiently, to process all transactions with precision and accuracy.

**Hours of work**:

- Monday to Friday from 0900 - 1700 hours
- Saturday (two a month) from 0900 - 1230 hours

**Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, you receive time back in lieu.**

**In return for your commitment**:
Please use this link to see the fantastic benefits available at OSB:
**Could you be the one?**

We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience in a customer facing environment is essential
- Strong understanding of the Financial Services Industry would be an advantage.
- Advanced skills in respect of communication and delivering a high level of customer service are essential
- GSCE/GCE qualifications in both maths and English are essential

**What to do next**:
Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. _
- We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board leveland on a monthly basis receive updates on our progress. _



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