Customer Service Assistant

3 weeks ago

Maidstone, United Kingdom Wilson's Casino Slots Full time

Customer Service Assistant

Wilson’s Casino Experience

£10.60 - £11 per hour (dependant on shift hours)

Minimum 40 hours per week

We are Wilson’s Casino Experience, a family run business and operator of high street 24hr Adult Gaming / Bingo venues. We are expanding across the south east of the UK and we’re looking for friendly and professional people to join our team.

We are currently recruiting for full time Customer Service Assistants for our new Maidstone venue.

Flexibility and a passion for dealing with customers are essentials for this role.

You will provide a high standard of customer service and safety to all customers and visitors to our venue.

Key Responsibilities will include:
You will greet all of our visitors with a friendly warm welcome and provide the best customer service experience possible.

You will provide help to customers and visitors who may require assistance.

You will remain friendly, approachable and professional at all times.

You will help to maintain the cleanliness and tidiness of the venue.

You will follow all health and safety procedures.

You will follow the company’s cash procedures, including handling cash and providing assistance to our customers.

You will ensure that all cash transactions are carried out accurately and all financial transactions are recorded properly, in accordance to the company’s procedures.

You will ensure that our “Challenge 25 Policy” is followed and will be responsible for checking identification.

You will assist with our promotions and marketing.

You will be fully compliant with our licensing objectives - training will be given.

You will be available to work any of our designated shift times (see below).

We offer:
Competitive salaries.

Company pension.

Full training.

Possible opportunities to progress throughout the business.
- Please note due to this vacancy being in an Adult Gaming Centre, ALL applicants legally need to be 18 or over.

**Job Types**: Full-time, Permanent

**Salary**: £10.60 (day shift & night shift) - £11 per hour (overnight shift)

Schedule:
Day shift (7am-3pm), Night shift (3pm-11pm), Overnight Shift (11pm-7am).

Weekend availability

**Experience**:
Customer Service: 1 year (preferred, but not essential)

Previous work in Adult Gaming Industry: 1 year (preferred, but not essential)

**Job Types**: Permanent, Full-time

**Salary**: £10.60-£11.00 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- What is your current home location? (you MUST answer this question)
- Please tell us how you would travel to and from Maidstone town centre? (you MUST answer this question)
- Do you have any previous experience working in Adult Gaming Industry? If so, please give brief description and length of time. (you MUST answer this question)
- You must legally be over 18 to work in a gambling venue. Are you over 18 years of age? (you MUST answer this question)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: WILSON-MAIDSTONE-CSA

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