Customer Service Assistant

3 weeks ago

Maidstone, United Kingdom Brook Street Full time

Brook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full and part time customer focused roles for a Public Sector client based in Maidstone. We currently have a PT contract but we may have FT roles down the line:
role: customer service assistant

Hours: Saturday and Sunday 9:00-5:30 (15 hours a week)

Pay: £11.10 per hour / weekly pay on a Friday

location: Maidstone, ME15

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this** **organisation would love to hear from you
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence

**Desirable, but not essential, experience in**:

- Working in a customer-facing environment
- Working in a high-volume processing environment.

**The role will require you to**:

- Capture and digitise information as part of a process
- Act as a first point of contact for customers
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Manage challenging situations displaying professionalism at all times
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.

This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.

For specific questions related to the role, contact - The role will include a compliance process
- including a basic dbs and 3 years of referencing.

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