Customer Support Full Time Position
1 week ago
AboutTax2u
Our office isin North London - but the position is for homeworking only and it would not be an office-based role.
**Job Description**:
Based at home you will be an integral part of the small but dynamic remote Customer Support team here at tax2u.co.uk. We pride ourselves on our excellent customer service and our 5-star Trustpilot reviews are testament to that. Good, effective communicationis at the heart of what we do here, and we are looking for an excellent communicator with customer experience and a knowledge of sales.
You will need to be a confident self-starter with excellent motivation to get involved and understand the businessand the clients from day one.
Due to the remote nature of the role, having excellent organisational skills is essential as all customer communication must be accurately recorded via our CRM platform for the customer to receive seamless service.
As this is a small team you will need to be an enthusiastic team player who is happy to reach out and learn on the job.
Key Accountabilities
- First point of contact for inbound calls
- answering questions or chasing up the clients regarding their Tax Returns
- Outbound calls to existing clients to upsell products and services
- Text message and WhatsApp communication with our contacts.
- Read customers feedback, understand their needs and offer advice and deal with possible complaints.
- Learn or already know about self-assessment tax returns and HMRC’s Construction Industry Scheme.
- Nurturing relationships with clients to upsell the product suite from tax2u.co.uk
Knowledge, skills and experience
Essential:
- Excellent communication skills in English, both written and verbal
- Knowledge how to find and record information on a data base/CRM
- Experience of dealing with unhappy/unsatisfied customers
- Self - motivated as the role is home working
- Good organisational skills
- Excellent computer and technology skills as the role will require the use of several communication platforms
- High level user of Outlook, Word, Excel and experience in using a CRM System
Non - Essential - but good to know.
Working hours and location:
Monday to Friday 9am-6pm (UK time
- 1 hr lunch) - this is essential, and the hours are not flexible
Working Location - Flexible, you can work from your home or any quiet office environment.
You would need your own laptop and headsets and good Wi-Fi connection
Wage and benefits:
The PAYE salary is £22,000 to £24,960 per year depending on experience, including 20 days of paid Vacation days plus public Holidays, and pension.
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