Customer Support Engineer

1 week ago


Enfield Town, Greater London, United Kingdom HENSOLDT UK trading as Kelvin Hughes Limited Full time
Job Overview

HENSOLDT UK trading as Kelvin Hughes Limited is a world leader in maritime navigation and surveillance radar systems. We are seeking a highly skilled Customer Support Engineer to join our team in Enfield, North London.

About the Role

This is a field-based position that requires travel within the UK and overseas destinations. The successful candidate will be responsible for installing, commissioning, and troubleshooting radar systems on naval vessels, commercial vessels, and shore-based systems.

The role involves working with customers to resolve technical issues, completing detailed service reports, and maintaining accurate records of expenses. Effective communication with line management is essential, as is the ability to work independently and as part of a team.

Key Responsibilities
  • Install, commission, and troubleshoot radar systems on various platforms.
  • Provide exceptional customer service to resolve technical issues and meet customer expectations.
  • Complete detailed service reports and maintain accurate records of expenses.
  • Communicate effectively with line management and colleagues to ensure smooth operations.
  • Maintain a safe and healthy work environment by adhering to company policies and procedures.
Requirements and Qualifications
  • Bachelor's degree in a relevant field (e.g., engineering, electronics) or equivalent experience.
  • At least 2 years of experience in a similar role or industry.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to read and interpret technical manuals.
  • Valid passport and full driving license.
  • Experience with networking and computer hardware/software applications is an advantage.
Salary and Benefits

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience. In addition to a competitive salary, HENSOLDT UK offers a comprehensive benefits package, including health insurance, pension scheme, and opportunities for professional development.

How to Apply

If you are a motivated and experienced professional looking for a challenging role in a dynamic industry, please submit your application with a cover letter and CV.



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