IT Service Desk Analyst

3 weeks ago


Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

IT Support Technician - £100 - £140 per day - Gloucester - 3 Month Contract
IT Support Technician
£100 - £140 per day Gloucester
3 Month Contract
- Support and setting up systems for new staff
- Dealing with new starter technical issues
- Acts as the routine contact point from all customers and users in relation to IT, receiving and handling requests for support.
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution within agreed service targets.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate through clear escalation processes to 2nd or 3rd line teams.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Assists with the development of quality standards, and applies these to track, monitor, report, resolve or escalate issues.
- Contributes to creation of support documentation



  • Tewkesbury, Gloucestershire, United Kingdom Education Support Professionals Ltd Full time

    A chance to build solid relationships with staff educating children across the Gloucester and Worcester regions. Keeping a huge range of software, hardware and networks running smoothly. Being responsible for your own workload with a team to back you up with support, training, camaraderie, and progression. If any of this sounds of interest and you have a...


  • Gloucestershire, United Kingdom Recruitment Partnership Full time

    **Contract Technical Business Analyst** **6 month contract (with scope to extend)** **£500 per day (inside IR35 via umbrella company)** Our **FTSE100** client are looking for a contract**Technical Business Analyst** to assist them on a Digital Communications platform programme. Providing detailed technical business analysis, you will have experience of...


  • Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Corp. (AU) Full time

    Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable...

  • Service Help Desk

    2 weeks ago


    Stroud, Gloucestershire, United Kingdom Fusion People Ltd Full time

    Fusion people are actively recruiting for a Helpdesk Scheduler overseeing planned, reactive and void works within a busy Social Housing Maintenance Provider based in Stroud, Gloucester. Our client are seeking to recruit a reactive and planned works Helpdesk Scheduler to join their busy team acting as the first port of call for their customers. Assisting...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: 2nd Line IT Support Engineer (Field Engineer) Role Type: Permanent The role of the 2nd Line IT Support Engineer is to provide onsite, workshop and remote IT implementing projects delivered by our company. Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites • Answer...


  • Gloucestershire, United Kingdom Excelerate Full time

    Job Description Role: 2nd Line IT Support Engineer (Field Engineer) Role Type: Permanent The role of the 2nd Line IT Support Engineer is to provide onsite, workshop and remote IT implementing projects delivered by our company. Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support Engineer Role Type: Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our client sites. implementing projects delivered by our company. Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites • Answer...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support Engineer Role Type: Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our client sites. implementing projects delivered by our company. Provide onsite IT support at client sites • Build and configure client hardware and software to be used at client sites • Answer...

  • IT Business Analyst

    2 days ago


    Gloucester, Gloucestershire, United Kingdom Roke Manor Research Limited Full time

    As a Business Analyst, you'll thrive on being the face of IT internally at Roke; you'll support the development and advancement of the Corporate IT estate. As the focal point, you'll provide assurance and guidance from initial requirements gathering and process mapping through to delivery of IT work requests and associated work packages. Roke...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support EngineerRole Type: PermanentLocation - On-site Gloucester + Client SitesSalary - £30,000The role of the Onsite Support Engineer is to provide onsite, workshop and remote ITsupport at our client sites. The role also involves assisting with andimplementing projects delivered by our company.Role Responsibilities• Provide onsite IT...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support EngineerRole Type: PermanentLocation - On-site Gloucester + Client SitesSalary - £30,000The role of the Onsite Support Engineer is to provide onsite, workshop and remote ITsupport at our client sites. The role also involves assisting with andimplementing projects delivered by our company.Role Responsibilities• Provide onsite IT...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support EngineerRole Type: PermanentLocation - On-site Gloucester + Client SitesSalary - £30,000The role of the Onsite Support Engineer is to provide onsite, workshop and remote ITsupport at our client sites. The role also involves assisting with andimplementing projects delivered by our company.Role Responsibilities• Provide onsite IT...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support Engineer Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £30,000 The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support Engineer Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £30,000 The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide onsite...


  • Gloucestershire, United Kingdom Excelerate Full time

    Role: Onsite Support Engineer Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £30,000 The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our client sites. The role also involves assisting with and implementing projects delivered by our company. Role Responsibilities • Provide...


  • Stonehouse, Gloucestershire, United Kingdom Jas Gujral Full time

    About the Job 3 rd Line Cisco Support Analyst  We require a 3 rd Level Cisco Support Analyst for our Client based in Gloucester.  You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3 rd line support level. Full understanding of the architectural and engineering design and integration process of communications...


  • Cheltenham, Gloucestershire, United Kingdom Datasource Full time

    The successful candidate will provide business analysis expertise. You will support the development of our analysis and project office capabilities. You will support the development of new commercial service opportunities and work with clients undertaking business transformation and improving the operation of their assets. Hybrid working: 2 days on site...

  • Business Analyst

    1 month ago


    Gloucester, Gloucestershire, United Kingdom CGI Full time

    Business Analyst (DV Security Clearance) Business Analyst (DV Security Clearance) Category: Business Analysis (functional and technical) Main location: United Kingdom, zINACTIVATE - Gloucestershire, Gloucester Position ID:J0623-0804 Employment Type: Full Time Position Description: Put your business insights to the test, helping unlock complex challenges...

  • DV Contractors

    2 weeks ago


    Gloucestershire, United Kingdom Evolution Full time

    DV Cleared IT Contract RolesLocation: London or GloucestershireLength: 12 months+Day rate: Flexible D.O.E.Clearance: DVI am on the lookout for multiple security-cleared IT contractors of all different skillsets looking for their next contract. I have a large demand for new roles across several clients in London or Gloucestershire that will play a crucial...

  • DV Contractors

    2 weeks ago


    Gloucestershire, United Kingdom Evolution Full time

    DV Cleared IT Contract RolesLocation: London or GloucestershireLength: 12 months+Day rate: Flexible D.O.E.Clearance: DVI am on the lookout for multiple security-cleared IT contractors of all different skillsets looking for their next contract. I have a large demand for new roles across several clients in London or Gloucestershire that will play a crucial...