Global Product Specialist

2 weeks ago

Norwich, United Kingdom NielsenIQ Full time

**Job Description**:
NielsenIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. At NielsenIQ Brandbank, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.

The Global Product Specialist will be responsible for providing high-quality customer service to our global clients across all of our products.
- It will be your responsibility to monitor and promote best practice usage across our products
- To drive customer satisfaction to protect future renewals. Completing quarterly reviews and check in with the customers
- Provide training sessions to our customers across many of the products we support
- Knowledge sharing for new starters and our customers
- Work closely with other teams within the business to provide updates on the products we support and help give feedback from our customers to help improve the services

You will report to the Global Product Specialist Manager

**RESPONSIBILITIES**
- Daily product support to our global customers via the use of Freshdesk, main areas you will deal with
- onboarding customers, ongoing support, offboarding customers and any ad hoc tasks required
- Providing training to our customers once they are onboarded across the different products we support
- Maximising the customer usage of products through monitoring, measuring and communication
- Increasing retention through effective usage of the products and excellent customer satisfaction
- Ensuring customer queries are responded to across the appropriate Freshdesk channels and within the specified SLAs
- Identifying business improvement areas to support continual product service improvement for our customers

**QUALIFICATIONS**
- Minimum 1 - 2 years of experience
- Experience in a Customer Service role, ideally in a Business to Business environment
- Excellent listening, communication and organisational skills and highly self-motivated
- Team player who is motivated and develops trusting relationships
- A forward thinker and the ability to use your own initiative
- Able to think critically and identify process improvement areas across multiple business functions
- Able to liaise, and interact with other departments to resolve issues
- Demonstrable ability to perform against multiple business KPIs, particularly inclusive of Customer Satisfaction and Success

**OTHER**
- You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you are capable of carrying out or for which you will be trained
- There may be requirements for travel, both nationally and internationally, as part of this role

**WE OFFER**:

- Work in a dynamic environment with global companies from the e-commerce sector
- Possibility to grow together with the Brandbank team & NielsenIQ structure
- Work in a highly diverse team, in a relaxed & open atmosphere
- Benefits & flexible working hours, remote work options
- Interaction with a variety of internal and external stakeholders including clients and service providers
- Great opportunity to deploy your commercial talent at an international company
- Internal trainings will be provided together with details onboarding agenda
- Being a part of our team you will have the access to learning platforms such as Linkedin Learning & Degreed
- Staff and team events
- Peer-to-peer recognition program to enable feedback sharing and reward your achievements

LI-DAK

Additional Information

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  • Product Specialist

    3 hours ago

    Norwich, United Kingdom Exertis Full time

    Company description:Exertis UKJob description:We are recruiting for a Product Specialist to work with one of our long standing vendors, Brother. This role will be working within our busy and exciting Commercial Print team with lots of opportunities of progression and furthering your career. The purpose of this role is to work with the vendor and internal...

  • Product Specialist

    8 hours ago

    Norwich, United Kingdom Exertis Full time

    Company description:Exertis UKJob description:We are recruiting for a Product Specialist to work with one of our long standing vendors, Brother. This role will be working within our busy and exciting Commercial Print team with lots of opportunities of progression and furthering your career. The purpose of this role is to work with the vendor and internal...

  • Product Specialist

    10 hours ago

    Norwich, United Kingdom Exertis Full time

    Company description:Exertis UKJob description:We are recruiting for a Product Specialist to work with one of our long standing vendors, Brother. This role will be working within our busy and exciting Commercial Print team with lots of opportunities of progression and furthering your career. The purpose of this role is to work with the vendor and internal...

  • Product Owner

    4 days ago

    Norwich, United Kingdom Marsh Full time

    As a global leader in insurance broking and risk management, Marsh helps clients succeed by defining, designing, and delivering innovative, industry-specific solutions to effectively manage risk. We are looking for an innovative Digital Product Owner to join our product team and ensure that our products remain competitive. This role will be based in our...

  • Global Marketing Executive

    7 days ago

    Norwich, United Kingdom Sekura mobile intelligence Full time

    Job Role and description **Marketing Executive** Sekura Mobile Intelligence is a technology scale-up, founded in 2019. We are a worldwide company with a head office in Aylsham, Norwich. We specialise in mobile digital identity products and our team features industry experts with an unsurpassed wealth of knowledge. We’re looking for someone to help keep...

  • Production Manager

    Found in: beBee jobs GB - 2 weeks ago

    Norwich, Norfolk, United Kingdom Fortive Full time

    Day in the Life of a Production ManagerA day in the life of the Production Manager is to manage the day-to-day and strategic operations of the production area using the Fortive Business System, with responsibility for producing products to defined quality standards at the minimum feasible cost.The role offers significant levels of flexibility in the...

  • Flexible Production Operative

    7 days ago

    Norwich, United Kingdom Smurfit Kappa Full time

    **Flexible Production Operative** The Smurfit Kappa Group plc are Europe's leading corrugated packaging company and one of the leading paper-based packaging companies in the world. An industry leader with 46,000 employees globally, 350 production sites around the world, with locations in23 countries in Europe and 13 countries in the Americas. Smurfit Kappa...

  • Flexible Production Operative

    6 days ago

    Norwich, United Kingdom Get Staffed Online Recruitment Full time

    **Flexible Production Operative** Our client is Europe's leading corrugated packaging company and one of the leading paper-based packaging companies in the world - an industry leader with 46,000 employees globally, 350 production sites around the world, with locations in 23 countries in Europe and 13 countries in the Americas. This Company is - Open to...

  • Flexible Production Operative

    2 days ago

    Norwich, United Kingdom Smurfit Kappa Full time

    **Flexible Production Operative** The Smurfit Kappa Group plc are Europe's leading corrugated packaging company and one of the leading paper-based packaging companies in the world. An industry leader with 46,000 employees globally, 350 production sites around the world, with locations in23 countries in Europe and 13 countries in the Americas. Smurfit Kappa...

  • Clinical Sales Specialist

    3 days ago

    Norwich, United Kingdom Inizio Engage Full time

    Company: Lilly Position: Territory Business Manager Territory: Norfolk Therapy Area: Diabetes Vacancy Type: Permanent / Full Time **Salary**: Competitive Inizio a great opportunity for the right individual to join one of our successful existing teams for a blue chip top Pharmaceutical company. Our client is committed to working closely with the NHS to...

  • Sr. Client Service Specialist- Founder Shield

    Found in: Talent UK C2 - 1 week ago

    Norwich, United Kingdom Baldwin Risk Partners Full time

    Founder Shield is a risk management partner for rapidly evolving, high-growth companies. Our mission to create the best possible experience for purchasing insurance and managing risk for your company. We’re a tech-enabled, boutique broker focused exclusively on insurance solutions for emerging industries and niche insurance products. Our team of experts...

  • Mechanical Design Engineer

    4 days ago

    Norwich, United Kingdom Holdich Recruitment Ltd Full time

    Our client is a thriving, international, engineering company who manufacture specialist machinery for clients all over the world. They have a variety of businesses within the corporation and provide a suite of rivalled products and service to their global customers. The Norwich manufacturing operation employs 80 skilled, dynamic and loyal staff who are...

  • Production Manager

    2 weeks ago

    Norwich, Norfolk, United Kingdom Fortive Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market...

  • Manager Produkcji

    2 weeks ago

    Norwich, Norfolk, United Kingdom Fortive Full time

    Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (), Fluke is a...

  • Accounts Payable Clerk

    4 days ago

    Norwich, United Kingdom Atkinson Moss Full time

    A market leading company with a global presence is looking for a unique new member to their highly productive finance team. As an Accounts Payable Clerk, you will be responsible for a number of accounting tasks required by this specialist position withinthe team. Key duties include: - Processing correctly and accurately purchase ledger invoices and credit...

  • Insurance Compliance Specialist

    Found in: Talent UK C2 - 1 week ago

    Norwich, United Kingdom Baldwin Risk Partners Full time

    When, Millennial Specialty Insurance (“MSI”) partnered with Baldwin Risk Partners in 2019, we were a single-product tech-enabled renters insurance platform with only 18 colleagues. Today, MSI has grown to over 900 colleagues with more than 10 insurance products thru a combination of rapid organic growth and strategic, tech-enabled partnerships. Our goal...

  • Stock Replenishment Assistant

    3 days ago

    Norwich, United Kingdom Guidant Global Full time

    Stock Replenishment Assistant Shift times: 20.00-07.00 **Duties and Responsibilities**: - Moving and replenishing stock within the store - Checking best before and expiry dates - Making sure display units and shelving looks neat and presentable - Housekeeping activities - Maintaining a clean and organised work area - Working to time scales and deadlines -...

  • Training Consultant

    7 days ago

    Norwich, United Kingdom Specialist Financial Recruitment Limited Full time

    Our client is on a mission to disrupt financial planning and wealth management technology and become the leading FinTech provider within the industry. Different in every respect, our client has developed market-leading, business-transforming, software that spans an advisory firm’s entire business. The result is a digital transformation platform that...

  • Sales Specialist, Lind Motorrad Norwich

    6 days ago

    Norwich, United Kingdom Lind Group Holding Company Ltd Full time

    Due to internal promotion a fantastic opportunity has arisen for a Sales Specialist to join our experienced team at BMW Motorrad Norwich. Please note that this role has an uncapped commission-based structure, with an realistic achievable OTE of £37,000. **About the role** Standard customer service is not enough here, you will genuinely want to take...

  • Administrator

    15 hours ago

    Norwich, United Kingdom Technique Recruitment Solutions Full time

    **Administrator In Norwich** Technique Recruitment Solutions are a specialist Engineering & Manufacturing recruitment company based in Norfolk and have a permanent role for an Administrator to join their team in Norwich at their bespoke technology centre. **Summary of Role**:General Office Administration - Support all company facility and employee...