Customer Contact Officer

3 weeks ago


Salisbury, United Kingdom Wiltshire Council Full time

Summary

The Asset Management team is looking to appoint a Customer Contact Officer to be based in the Churchfields Depot, Salisbury, to help deliver a first-class service to our tenants.

**LIVE **WORK** CONNECT**

Our specialist teams are forward-thinking, with responsibility for promoting, supporting, and delivering outstanding services. Working with other teams and partners we have the opportunity to develop new and improve upon existing approaches and processes that deliver an outstanding service to our communities.

As a strategic landlord in conjunction with our partnering contractors, we manage and maintain over 5,500 homes carrying out responsive repairs, cyclical and planned maintenance, and various minor works schemes.

**About the role**

Reporting to the Senior Customer Support Officer, you will be responsible for receiving, diagnosing, and processing repair requests on council properties including garages, communal areas, and related properties.

You will establish and authorise emergency work orders, identifying a suitable contractor to carry out the works and ensuring that this is followed through to a successful conclusion.

**About you**

As a Customer Contact Officer, you will be liaising with tenants, stakeholders, and contractors so excellent communication is key to the success of this role.

Due to the fast-paced nature of the service, you should be adaptable and be able to prioritise your own workload whilst remaining calm in pressurised situations.

**Interviews will be held on the week commencing 19 June 2023.



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