Senior Customer Service Executive

2 months ago

Salisbury, United Kingdom Nucleus Financial Full time

We're on the lookout for a Senior Customer Service Executive.

Our department is the primary contact route for Customers and Advisers and are responsible for demonstrating Nucleus's desire to meet our beset loved vision, striving for first class service at every point. You will have a unique opportunity to provide core front line assistance and deliver a high-quality service; leaving the customer wanting to share their experience with fellow Advisers and friends.

You will also support your colleagues as required to help us all deliver that best loved difference. Through your unique interactions you will work to identify opportunities for us to improve the experience our Advisers and Customers experience such as training areas for the teams, process improvements we can implement or work closely with our admin colleagues on delivering, keeping a track of sensitive cases as required.

**You'll spend your time**:

- Representing Nucleus in a professional manner and handling all telephone calls and written correspondence from all customer segments to the highest standard, including other processes such as prefunding or supporting commercially sensitive relationships hand in hand with our Distribution colleagues.
- Developing good working relationships and rapport with Customers, Advisers and third parties.
- Build and maintain relationships with internal Departments, Teams and Members.
- Understand the roles that each team plays within the business in order to provide accurate responses to our customers.
- Provide best loved customer service, demonstrating empathy and care through taking ownership of those more tricky and sensitive cases as needed.
- Work efficiently in an organised manner.
- Set an example for colleagues, acting in a professional manner at all times and setting the tone for great Customer Service throughout the team
- Seek opportunities for improvement of the service we deliver and helping see these through to delivery with the relevant teams.
- You will be first point of contact for complaints into the department, and will be responsible for seeing as many as possible these through to resolution within the first 3 days.

**A bit about you**

Customer service will be your passion, enjoying the collaboration with other to deliver best in class service.

You will have an unwavering commitment to what is right for the customer and adviser, while balancing business priorities.

You will be naturally analytical to identify potential issues, design the best course of action, and deliver excellent resolutions, such as training opportunities or process improvements

You'll enjoy working within a fast-paced environment, closely with others allowing you to demonstrate your adaptability to deal with challenging situations, operating as a champion for our values and vision throughout the wider business.

**We've always placed more importance on cultural contribution above technical ability, but we'd really like you to have/be**:

- Experience working in a high paced service environment, would be beneficial to hold previous retirement market experience
- Excellent verbal and written communication skills
- High attention to detail
- A flexible attitude with a willingness to go the extra mile.
- A team player but able to work independently using your initiative.
- Good analytical and problem-solving skills.
- Ability to work independently using your initiative
- Excellent time management and the ability to work to deadlines.
- Willingness to try new things and embrace change
- Reliable and punctual
- Strong organisation skills and capacity to multi-task
- Strong communication skills with the ability to articulate complex information
- Positive and professional attitude
- Ability to make decisions to effectively manage events and issues to resolution

**A little about us**:
We are the Nucleus Group Services Limited and we help make retirement more rewarding. Here at Nucleus, people come first - whether it's our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we've shaped the platform to how it is today. We work hard, and we celebrate hard too.

Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We've come a long way since then, but our mission remains just as focused. That's why our culture, values, and social responsibility are things we keep at the top of our agenda - because we know they matter and have a big impact.

Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they'll be rewarded for their efforts and more importantly, enjoy themselves at work.

Are we a perfect match? Check out this video and find out

**Inclusion and diversity at Nucleus**:
As with most things in life, who cares, wins. We

  • Customer Service Executive

    4 weeks ago

    Salisbury, United Kingdom Tate Full time

    **Customer Service Executive** Salisbury Salary - £23,320 We are looking for a fantastic Customer Services Executives for a distribution company in between Salisbury and Warminster. Our client is a successful organisation looking for extraordinary people to join their fabulous team. If you're looking for an opportunity to grow and develop in a...

  • Customer Service Executive

    2 weeks ago

    Salisbury, United Kingdom Tate Full time

    **Customer Services Executive Salisbury Salary £22,000 (Pro rata)** We are seeking a fantastic Customer Services Executives for a distribution company in between Salisbury and Warminster. Our client is a successful organisation looking for extraordinary people to join their fabulous team. If you're looking for an opportunity to grow and develop in a...

  • Customer Service Executive

    3 days ago

    Salisbury, United Kingdom Novia Financial Full time

    **Customer Service Executive** **Main Location: Salisbury (Hybrid working. 3 days per week in the office)** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role working for a platform that strives to provide the very best customer experience and acts upon the feedback of its customers...

  • Customer Services Executive

    3 days ago

    Salisbury, United Kingdom Novia Financial Full time

    **Customer Service Executive **Reports to: Service Delivery Manager** **Main Location: Salisbury (office-based contract with hybrid working option)** **Salary: £23,850 - £26,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role working for a platform that...

  • Customer Services Executive

    1 week ago

    Salisbury, United Kingdom Novia Financial Full time

    Customer Service Executive **Reports to: Team Leader** **Main Location: Salisbury hybrid working 3 days in office 2 days at home** **Salary: £21,255- £25,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role that offers the flexibility of working from...

  • Customer Services Executive

    1 week ago

    Salisbury, United Kingdom Novia Financial Full time

    Customer Service Executive **Reports to: Team Leader** **Main Location: Salisbury hybrid working 3 days in office 2 days at home** **Salary: £21,255- £25,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role that offers the flexibility of working from...

  • Customer Service Executive

    4 days ago

    Salisbury, United Kingdom Nucleus Financial Full time

    **About the role**: We're looking for a Customer Service Executive to join our thriving Customer Service Centre on a 12 month fixed term contract. **The next induction date for this role is 2nd May 2023.** This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension...

  • Customer Services Executive

    1 month ago

    Salisbury, United Kingdom Nucleus Financial Full time

    **About the role** We're looking for a Customer Service Executive to join our thriving Customer Service Centre. This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products. You'll work as part of a tight-knit department to be the primary point of contact...

  • Customer Service Executive

    3 weeks ago

    Salisbury, United Kingdom Nucleus Financial Full time

    About the roleAs a Customer Support Executive within our Key Accounts team, you’ll work closely with our Senior Client Relations Managers, Client Relations Managers and Contact Centre teams to handle queries, escalations, and all channels of communications from our key firms.The best thing about this role is the integral part you'll play in building...

  • Customer Service Executive

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom ReQuire Consultancy Full time

    We are looking for a talented Customer Service Executive to join a thriving Service team in the heart of Salisbury. This is an incredibly varied role which is part of a critical front line team responsible for handling eComms and phone calls from customers on their various products. The company are on an exciting journey and the Management Team are excited...

  • Head of Customer Service

    2 months ago

    Salisbury, United Kingdom ReQuire Consultancy Full time

    Are you someone who is committed to their customers? Someone who has a natural flair for developing & motivating high performance teams? If the answer is yes to both questions, then we would love to hear from you! At ReQuire we are delighted to be partnering with one of Salisbury's most exciting brands to unearth a talented Head of Customer Service to...

  • Customer Services Team Leader

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom ReQuire Consultancy Full time

    We are looking for a talented Customer Service Executive to join a thriving Service team in the heart of Salisbury. This is an incredibly varied role which is part of a critical front line team responsible for handling eComms and phone calls from customers on their various products. The company are on an exciting journey and the Management Team are excited...

  • Customer Service Executive

    4 days ago

    Salisbury, United Kingdom Nucleus Financial Full time

    **About the role**: We're looking for a Customer Service Executive to join our thriving Customer Service Centre on a 12 month fixed term contract. **The next induction date for this role is Tuesday 2 May 2023.** This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our...

  • Payment Services Executive

    3 days ago

    Salisbury, United Kingdom Novia Financial Full time

    **Payment Services Executive **Reports to: Payment Services Lead** **Main Location: Salisbury (office-based contract 07.30-16.00 with some flexibility)** **Salary: £23,850 - £26,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role working for a platform...

  • Customer Service Apprentice

    2 months ago

    Salisbury, United Kingdom EDA Apprenticeship plus Full time

    If you are wondering “What is the next step towards a career?” working for Edmundson Electrical Limited could be the answer. We serve the country from over 250 locations, each carrying a comprehensive stock and run by friendly, experienced, and highly motivated staff. All branches are managed by entrepreneurial-minded people who enjoy working with full...

  • Customer Service Representative

    1 week ago

    Salisbury, United Kingdom ReQuire Consultancy Full time

    We are looking for a talented Customer Service Executive to join a thriving Service team in the heart of Salisbury. This is an incredibly varied role which is part of a critical front line team responsible for handling eComms and phone calls from customers on their various products. The company are on an exciting journey and the Management Team are excited...

  • Customer Service Representative

    1 week ago

    Salisbury, United Kingdom ReQuire Consultancy Full time

    We are looking for a talented Customer Service Executive to join a thriving Service team in the heart of Salisbury. This is an incredibly varied role which is part of a critical front line team responsible for handling eComms and phone calls from customers on their various products. The company are on an exciting journey and the Management Team are excited...

  • Customer Service

    1 month ago

    Salisbury, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in...

  • Customer Service

    1 week ago

    Salisbury, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in...

  • Executive Car Service Driver

    2 weeks ago

    Salisbury, United Kingdom Spire Travel Ltd Full time

    This is an Exciting opportunity to join our existing team of Executive Car service drivers. We are seeking motivated, customer focused professionals, who enjoy driving and delivering a great customer experience. If you would like to work based from home, have a flexible approach to working hours and enjoy driving then this could be the ideal position for...