Customer Service Executive

6 months ago


Salisbury, United Kingdom Novia Financial Full time

**Customer Service Executive**

**Main Location: Salisbury (Hybrid working. 3 days per week in the office)**

Are you passionate about Customer Service and believe in putting the customer at the heart?

Are you looking for a role working for a platform that strives to provide the very best customer experience and acts upon the feedback of its customers ensuring they receive the outcomes they deserve?

Does being part of the Wealthtime collaborative culture we offer and having flexibility without compromising the service our customers receive appeal to you?

**About the role**

Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key. From walking Advisers through our website to updating them on cases, it’s down to our Customer Services team to deal with a whole range of queries - putting Advisers’ minds at ease by providing the support and clarity they need. Join us as a Customer Service Executive and you’ll take ownership of relationships with Financial Advisers and their clients, working with other teams across our business to manage any queries through to resolution. And don’t worry, we’ll provide full training so you’ll be up to speed in no time.

**About you (what we’re looking for)**

A great communicator and even better listener, you’ll be more than happy speaking to a range of people on the phone and keeping in touch via secure message. Quick to learn, absorbing new information and keeping up with changes comes easily to you. And whether you’re working alone or as part of a team, you’ll always go above and beyond to do what’s right for the customer. You’ll also:

- Have experience of providing great customer service. If you’ve experience of working in finance or a contact centre before, even better (although not essential)
- Be an excellent communicator
- Have strong organisation and time-management skills
- You will represent our brand, a very high level of professionalism is always expected

**Rewards and Benefits**
- Competitive salary.
- Discretionary bonus each year.
- 34 days holiday per calendar year including bank holidays, with the option to purchase or sell up to 5 additional days per year.
- Supported and encouraged professional development.
- Private Medical scheme (single cover that can be increased to Full Family).
- Income protection scheme.
- Life assurance scheme.
- Group contributory pension scheme.
- Hybrid Working flexibility (split between home and office).
- Interest free season ticket loans for travel costs.
- Novia Foundation Day in support of charitable activities.
- We're proud of our company culture at Wealthtime. From rewards and incentives, remote team socials to fun quizzes, our friendly and welcoming teams at

Wealthtime strive to make our office a great place to work.

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Gym membership
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Salisbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Salisbury



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