Head of Customer Service

2 months ago


Salisbury, United Kingdom ReQuire Consultancy Full time

Are you someone who is committed to their customers? Someone who has a natural flair for developing & motivating high performance teams? If the answer is yes to both questions, then we would love to hear from you

At ReQuire we are delighted to be partnering with one of Salisbury's most exciting brands to unearth a talented Head of Customer Service to inspire and lead four divisions across Operational and Customer Engagement.
- **Some key responsibilities of the role will include**:_
- Develop an ambitious customer centric culture by owning and developing Customer Experience activities and goals to deliver outstanding experiences
- Outline and implement industry best practice across: insights, journey mapping, and metrics
- Drive a culture and mindset of continuous improvement and prioritisation through your leadership and embracing a 'test, learn, change' culture.
- Ensure your teams are coached to maximum productivity levels and improve performance
- Produce accurate reports and MI for presentation to the Executive team
- Develop strategies in line with company goals and objectives to deliver business targets
- Motivate teams to teams deliver against the organisation’s KPIs and objectives
- **Ultimately we are looking for experience in delivering in a similar role. Our client have exciting growth plans and that will include adding to the already successful team in place, so for that reason we are looking for the following skills andexperiences**:_
- Senior Management experience, specifically within a regulated environment or a call centre culture.
- A commercial mindset that is able to balance customer experience against other business requirements
- A proven track record in leading multiple customer facing teams at different levels
- A track record of high engagement with stakeholders internally and externally
- Confidence, excellent communication skills as well as being a meticulous organiser
- A business acumen in operational management
- Ability to root cause and insight exploration in a dynamic change friendly environment
- A passionate people person who can build rapport and engage at all levels of a business



  • Salisbury, United Kingdom Message Direct Full time

    **Benefits for Head of Customer Services**: - Competitive Salary - A wonderful working environment in the office - An energetic and highly professional team - Fast growing company with exciting opportunities including a pathway to a Director level role - Flexible and hybrid working **Key responsibilities for Head of Customer Services**: - Lead, motivate...

  • Customer Service

    1 month ago


    Salisbury, United Kingdom Personnel Placements Full time

    What a fabulous job this one is! Working as **Customer Service Support** for this travel business with its office based just outside of Salisbury - ensuring those bucket list trips go without a hitch and where you can share in their excitement and enthusiasm! As the new **Customer Service Support**, you'll be joining a small team that is growing and so...


  • Salisbury, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Skoda Dealerships in Salisbury. You do not need automotive experience to be successful in this role - we will train that,...


  • Salisbury, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Renault Dacia Nissan Toyota **Dealerships in **Salisbury**. You do not need automotive experience to be successful in this...


  • Salisbury, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Land Rover Dealership in Salisbury. You do not need automotive experience to be successful in this role - we will train...


  • Salisbury, United Kingdom Get Recruited (UK) Ltd Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **SALISBURY** **Up to £25,000 + BONUS + UNCAPPED COMMISSION + PROGRESSION** **THE OPPORTUNITY**: We're supporting a leading business located in Salisbury who is looking to recruit an experienced Customer Service Administrator to join the team as part of their rapid expansion plans. As a company, they've experience...


  • Salisbury, United Kingdom Diligenta Full time

    **Customer Service Representative** Starting at £22,308 per year** **Monday to Friday, flexible hours between 9am - 5pm** **37.5 hours per week** **Salisbury, SP1 2BP** Join our team as a Customer Service Representative in Salisbury and contribute to our commitment to delivering outstanding service to every customer. With numerous opportunities...


  • Salisbury, United Kingdom Appcastenterprise Full time

    **What we’ll give**:Customer Services Assistant -DNBC Combined Mess** - £9.60 per hour, 20 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up to 44%...


  • Salisbury, United Kingdom Tedaisy Insurance Group Full time

    Customer Service AgentCustomer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service by helping over the phone and responding to email, live chat and social media queries. Much of this role is via the telephone and is office-based Monday-Friday in an industry which is regulated, by the Financial Conduct...


  • Salisbury, United Kingdom Tate Full time

    **Customer Service Executive** Salisbury Salary - £23,320 We are looking for a fantastic Customer Services Executives for a distribution company in between Salisbury and Warminster. Our client is a successful organisation looking for extraordinary people to join their fabulous team. If you're looking for an opportunity to grow and develop in a...


  • Salisbury, United Kingdom Tedaisy Insurance Group Full time

    Customer Service AgentCustomer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service by helping over the phone and responding to email, live chat and social media queries. Much of this role is via the telephone and is office-based Monday-Friday in an industry which is regulated, by the Financial Conduct...


  • Salisbury, United Kingdom Tedaisy Insurance Group Limited Full time

    **Customer Service Agent** **Key Responsibilities** - Building rapport with internal and external customers to establish excellent customer relations. - Respond to all written and phone enquiries in a prompt and professional manner. - Assist to ensure targets and performance standards are consistently achieved in line with corporate, and regulatory...


  • Salisbury, United Kingdom S&N British Data Archive Ltd Full time

    We are seeking a friendly and dedicated Customer Service Assistant to join our team at S&N British Data Archive, located in the beautiful rural location of Chilmark, Wiltshire (Just off the A303, near Shaftesbury and Salisbury). We sell a wide range of genealogical goods and in this role, you will be responsible for assisting our clients with their orders...


  • Salisbury, United Kingdom EDA Apprenticeship plus Full time

    If you are wondering “What is the next step towards a career?” working for Edmundson Electrical Limited could be the answer. We serve the country from over 250 locations, each carrying a comprehensive stock and run by friendly, experienced, and highly motivated staff. All branches are managed by entrepreneurial-minded people who enjoy working with full...


  • Salisbury, United Kingdom Salisbury City Council Full time

    Customer Service OfficerJob Type: Part Time, PermanentLocation: SalisburySalary £12.00 per hour Friday, £18.00 per hour SaturdayHours: 14 - 16 hours per week (hours based on a 4 week rota)The RoleSalisbury City Council provide citywide leadership both now and for the future. Are you ready to embark on a fulfilling administrative journey supporting...


  • Salisbury, United Kingdom SGS Heating and Electrical- Full time

    Come and join the SGS Heating & Electrical team; we have a vacancy for a customer service administrator to join our friendly, energetic team. The role is based in our Salisbury office providing customer service and logístical support. Roles and responsibilities will include: - Liaising with customers, suppliers and engineers to set up jobs, provide order...


  • Salisbury, United Kingdom Barna Shields Recruitment Full time

    **FTC - 2 x 6 months / 2 x 9 months** **£21,750** **HYBRID WORKING AVAILABLE** **The role** Barna Shields are excited to be recruiting for **Customer Service Advisors** on behalf of our client. This is a fixed term contract position from Monday to Friday with 35 working hours per week. This is a fully work from home position, however you will be...


  • Salisbury, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 285630**Salary**: - £27,500- + substantial pension and benefits**Job grade**: - Administrative Assistant**Contract type**: - Permanent**Business area**: - MOD - Defence Infrastructure Organisation - Ministry of Defence Guard Service**Type of role**: - Defence Operations - Security**Working pattern**: - Full-time,...


  • Salisbury, United Kingdom Salisbury City Council Part time

    Customer Service Officer Job Type: Part Time, Permanent Location: Salisbury Salary £12.00 per hour Friday, £18.00 per hour Saturday Hours: 14 - 16 hours per week (hours based on a 4 week rota) The Role Salisbury City Council provide citywide leadership both now and for the future. Are you ready to embark on a fulfilling administrative journey supporting...


  • Salisbury, United Kingdom NFU Mutual Salisbury & Wareham Full time

    **Customer Service Advisor** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is...