Customer Experience Assistant

2 weeks ago

Hawick, United Kingdom Live Borders Full time

**JOB DESCRIPTION**

Post Title:
Customer Experience Assistant

Directorate:
Commercial - Heart of Hawick

Reporting to:
Relevant Service Manager

**Job Purpose**:
The Customer Experience Assistant will act as the first point of contact for customers across all our facilities and services, promoting a friendly, clean and welcoming environment and ensuring an excellent customer experience.

**Responsibilities**:

- Ensure the Customer Experience is of the highest standard so that the reputation of the service is enhanced and sales targets are achieved.
- Meet and provide an excellent welcome for visitors to the venue.
- Accurately deliver local visitor information using a range of resources including, on site materials and digital tools.
- Collect and record sale data.
- Promote personally and collectively the ethos of complete customer care in all areas of the service within and outwith the venue.
- Carry out ticketing and retail sales to the public (operating computerized till and ticket booking system), accurately follow cash handling, cashing up and reconciliation procedures.
- Maintain health and safety and hygiene in all areas and to assist in the event of an emergency.
- Display, prepare and serve food/beverages.
- Follow all alcohol sales procedures.
- Ensure quality and offering of service is maintained.
- Control stock rotation and manage stock levels.
- Adhere to Environmental Health standards, recording temperatures, personal hygiene, cleanliness of work area/customer areas and bar.
- Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; clearing tables and disposing of waste food, washing up, cleaning of equipment and stores.
- Any other duties as specified by Supervisor or Manager.

**Other details**:
Requirement to work out of hours or weekends - regular evening and weekend work will be required.

Any training required will be provided.

Requirement for PVG/Disclosure check - no

**Person Specification**

**EDUCATION**

**Essential**

**Assessed by**

**Desirable**

**Assessed by**

Good standard of education

A

**EXPERIENCE**

**Essential**

**Assessed by**

**Desirable**

**Assessed by**

Experience in a customer service role

A/ I

Experience of cash handling

A/ I

Experience in a food service role

A/ I

Customer Service Experience

A / I

**SKILLS AND KNOWLEDGE**

**Essential**

**Assessed by**

**Desirable**

**Assessed by**

Communication skills

I / R

Verbal and numerical skills

I

Ability to use initiative

I / R

Problem solving

I

**PERSONAL ATTRIBUTES**

**Essential**

**Assessed by**

**Desirable**

**Assessed by**

Warm, friendly and personable

A / I / R

**KEY**

**A**:

- Application

**I **- Interview

**R**- Reference

**T**:

- Test

**Job Type**: Part-time

Pay: £12.00-£12.40 per hour

Expected hours: 24 per week

**Benefits**:

- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- Life insurance
- Sick pay

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Hawick, TD9 0AE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 12/05/2024
Reference ID: 0806

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