Administrator

6 months ago


Farnborough, United Kingdom LYPHE Clinic Full time

At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Administrator is vital to achieving this mission.

We are looking for a Patient Administrator for our Farnborough office on a full time basis (Monday - Friday, 09:00-17:30) to support the patient advisor team, as well as our patients. Patient Administrators have the responsibility of managing our patient appointments to ensure the prescription and preadmissions process is carried out successfully, supporting our patients to receive the best-in-class patient care.

We pride ourselves on being proactive, compassionate and ethical; ensuring that the patients have received the best level of care at all times.

You will get the opportunity to work directly with our patients, pharmacy teams, GP surgeries, authorities representing patients, resolutions team and clinical aftercare team, our team of specialist doctors, GP's and prescribers. The opportunity to learn is endless.

Without the best talent, we cannot help our patients reduce their suffering and live better-quality lives. This is an exciting industry that truly changes people's lives for the better and provides our teams with meaningful responsibilities to really make a difference.

That's why our values are important to us, we can teach you everything you need to know regarding the industry and our processes but we need you to be passionate about:

- **Delivering a best-in-class patient experience** - we set the standard for outstanding service for every patient.
- **Everyday resilience** - we know that blazing trails in a startup industry takes superhuman strength
- **Cannabis being a force for good** - we believe this plant is a medicine that enables better health.
- **Normalizing cannabis** - we support the de-stigmatization so patients can live prejudice free lives.
- **Starting with people** - we put our people first, both our staff and our patients.

**Key responsibilities**:
The job holder will do all things within their skill and ability; specific examples are (but not limited to):

- Maintain thorough and accurate records of all patient data and prescription information, inclusive of notes being added on all platforms in a timely manner
- Liaise with NHS GPs to obtain Summary Care Records on behalf of patients to ensure initial consultations are held to schedule
- Process and track prescription requests to clinical staff
- Complete prescription spreadsheets and communicate script activity to the relevant departments
- Uploading and processing prescriptions to the patient's Pharmacy of choice and document on patient profile
- Proactively communicate with patients at any stage to provide information and updates about any given situation
- To be responsible for ensuring that GDPR regulations and other Company policies are always adhered to
- Comply with CQC regulations, escalating any safeguarding concerns immediately and without delay
- To take responsibility in reporting errors, focusing on delivering consistent quality.

Experience
- Proficient in Microsoft Suite including Word, Outlook, PowerPoint, Excel
- Experienced in handling confidential information
- Experience of working in a fast-paced environment or private healthcare setting is also desirable.

Qualities
- Excellent communication skills, both written and spoken
- Strong relationship management, able to problem solving and find solutions for patients.
- Great attention to detail, organisation and time management skills
- Flexible, adaptable and resilient with the ability to remain calm and confident, supporting others as needed in challenges are faced.

**Equal Opportunities**

Lyphe is an equal opportunities employer. It is our policy not to discriminate either directly or indirectly on the grounds of race, nationality, ethnic origin, gender, marital status, pregnancy, age, disability, sexual orientation, gender reassignment, ethnicity, cultural or religious beliefs. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Are you able to reliably commute to Farnborough, Hampshire for this job?

**Experience**:

- Administrative: 2 years (required)
- CRM software: 1 year (preferred)

Work Location: In person


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