Legal Call Handler

3 weeks ago

Manchester, United Kingdom Simpson Millar Full time

There are roughly 10,500 law firms in England and Wales, mostly hiring for people with experience. This is where we are different... we give Law Graduates a rare chance to kickstart their career in legal services. By joining us as a Legal Call Handler, youcan put those study topics to good use and start speaking to our clients about a wide range of cases, as soon as you join.

Our team of Call Handlers work on a hybrid basis, working from home for the majority of the time following their initial onboarding training, visiting our Manchester contact centre a few times per month for updates and further development (although anyonewho wants to work in the office more is of course welcome) - so you'll need to be within a reasonable commuting distance of Manchester.

Your contract will be permanent and full time, working 37.5 hours per week Monday to Friday between 08:30-18:00. We offer a starting annual salary of £18,622, which is reviewed yearly, quarterly bonus, which is paid out based on company performance and individualKPIs, company pension, sick pay and retail discounts. We operate a dress down policy, we don't believe you have to be suited and booted to perform well in your role. We also provide all the I.T. kit you need, in order to assist our clients in the most efficientway.

In addition to your legal experience, what we ask from you is a confident telephone manner, good, clear and concise communication skills, I.T literacy and a genuine desire to provide a high level of customer service at all times. What would be most beneficial,is previous experience working in a telephone based role or contact centre, where you have had to manage a high volume of calls, capture and input accurate information on a database or CRM I.T system during a call and passing this information on to internaldepartments.

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