Resolution Officer

**SOUTH WALES FIRE AND RESCUE SERVICE**
**JOB DESCRIPTION**

**Department
**People Services
**Post
**Resolution Officer NU073
**Grade
**11**

**Location
**Fire Service Headquarters**

**Responsible to
**HR Manager (Employee Relations)
**This job description refers to the main purpose and responsibilities of the**
**post. It does not necessarily list in detail all of the tasks required to carry**
**out these responsibilities. This job description will be reviewed as and**
**when necessary to ensure that it meets the Service’s business**
**requirements.
**MAIN PURPOSE OF THE POST**

To conduct thorough, efficient and fair investigations on behalf of South Wales
Fire and Rescue Service.

To provide detailed and impartial reports to support managerial decision
making in relation to matters of discipline, grievance, claims and complaints.

**Key Responsibilities:
1. To gather information and data from internal and external sources to
support investigations.

2. To plan, prepare and conduct investigatory interviews.

3. To ensure all information gathered to support an investigation is used

fairly, lawfully and transparently, in line with the Regulation of Investigatory
Powers Act 2000, the Data Protection Act 2018 including the General
Data Protection Regulation.

4. To liaise with Union Representatives and Workplace Companions as
required.

5. To prepare and present investigatory reports.

6. To present at internal and external hearings as necessary.

7. To support the development and implementation of the Service’s

Discipline and Grievance procedures.

8. To deliver training and provide guidance to managers related to the
Service’s Discipline and Grievance procedures, People Management
practices, Standards of Behaviour and Values.

9. To maintain records securely in line with the Service’s policies and

procedures.

10. To ensure that records are archived and securely destroyed in line with
retention periods.

11. To provide managerial reports on discipline and grievance data/trends as
required.

**STANDARD SERVICE REQUIREMENTS**
- To attend in-house and external training courses as required.
- Any other duties commensurate with the grade and post.
- To co-operate fully with any scheme or pilot scheme that shall be

introduced within the department or across the Service.
- To implement the principles of the Service’s Equal Opportunities and

Diversity Policies and Welsh Language Schemes whilst carrying out the
above duties.
- To adhere to Health & Safety Legislation/Relevant Service Policies and

Procedures and to take reasonable care for the health and safety of
yourself and other persons who may be adversely affected by your
acts/omissions.
**ORGANISATIONAL VALUES**
In performing the above role, all employees of the Service are required to
observe and promote the Service’s Core Values to be, at all times:

- Professional
- Caring
- Respectful
- Dedicated
- Trustworthy
- Dynamic
- Disciplined
- Resilient

All documentation is available in both English and in Welsh and we welcome
communication in either language.

**Note**:
There will be frequent travel between sites throughout the South Wales area and
the post holder needs to be able to travel independently.
This document is available in both English and Welsh.