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Project Administrator

4 months ago

Swindon, United Kingdom iceblue internet Full time

Overview:
As Provisioner (project administrator) you will be indirectly responsible the installation, setup of equipment, configuring and activation internet services through a network of providers. This is achieved through effective communication with both the supplier and customer with the aim of meeting the end customers’ required handoff date.

**Duties**:

- Management of all aspects of the delivery from order initiation to handover to scheduling engineering resources, arranging on-site appointments and task assignment.
- Managing customer expectations throughout the delivery process, keeping them updated and advised on an at least weekly basis
- Acts as the SPOC (single point of contact) for all internal and external stakeholders to ensure clear communication and alignment of all activities
- Relationship management with both supplier and customer
- Working with cross functional teams to manage the implementation of high-priority projects
- Weekly tracking of internet access service delivery through service desk and weekly reports.
- Ensuring stakeholder satisfaction and maintaining strong relationships with project stakeholders
- Assisting customer with service handover and activation of internet services as well as ensuring all customer’s requirements and demands have been fulfilled. Ensuring the relevant suppliers have conducted quality assurance tests on circuits.
- Providing provisioning support to Project Managers, enabling the delivery of orders as per project timelines
- Responsibility for managing disconnections

**Soft Skills**:

- **Communication Skills**: Effective verbal and written communication is vital for collaborating with colleagues, suppliers, and customers.
- **Attention to Detail**: Meticulous attention to detail is necessary for accurately tracking and recording the status of all orders.
- **Adaptability and flexibility**: The ability to adapt to changing business requirements, respond appropriately to manage customer and supplier needs is crucial for staying competitive and delivering innovative solutions.
- **Problem-Solving**: Strong problem-solving skills to resolve challenges in meeting supplier and customer requirements.
- **Time Managemen**t: Efficiently manage multiple tasks and deadlines, prioritizing work to meet customer expectations and organizational goals.
- **Teamwork**: Collaborate effectively with cross-functional teams, fostering a positive and supportive work environment to achieve common objectives.
- **Customer Focus**: Maintain a customer-centric approach.
- **Self-Motivation**: Take initiative to improve processes and proactively seek opportunities for personal and professional growth within the role.
- **Interpersonal Skills**: Build and maintain strong relationships with suppliers, customers and internal teams, demonstrating professionalism and diplomacy in interactions.
- **Stress Management**: Maintain composure and adaptability in high-pressure situations, ensuring consistent performance in a fast-paced environment.
- **Ethical Conduct**: Uphold ethical standards in pricing practices, ensuring fairness, transparency, and integrity in all interactions.

We offer competitive compensation based on experience and qualifications. This is an excellent opportunity for someone looking to develop their career in project management. If you are a motivated individual with strong organizational skills, we would love to hear from you.

Pay: Up to £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Private medical insurance

Schedule:

- Monday to Friday

Application question(s):

- What is your availability / notice period

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 21/05/2024