Customer Service Executive

3 weeks ago


Birtley, United Kingdom Arnold Clark Full time

Passionate about cars? Great. Passionate about customer service? Even better.

We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Birtley Motorstore and help customers get excited about our products.

**Hours**

You’ll work a 5-day week on a set rota that includes weekends (44 hours per week).

**About the role**

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around customer experience. Our Product Geniuses are devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle - they’reour in-branch experts.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience.

**Day-to-day duties**
- Helping your branch with various marketing activities - from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
- Preparing the showroom and cars for the day ahead.
- Organising and accompanying customers on test drives.
- Swotting up on our vehicles and manufacturers.
- Learning about our products so you can help our customers find the perfect fit.
- Providing relevant information and being there for our customers with all the answers.

**Essential skills**
- You’ll be a confident communicator who understands that a positive attitude gets great results.
- Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
- A full UK driving licence.
- As happy working on your own initiative as you are in a team.

If you make the cut, you’ll benefit from excellent working conditions, extensive training, sick pay cover, maternity & paternity packages, enhanced holiday package, life assurance and private health care - making our package one of the best in the industry.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talentand encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.



  • Birtley, United Kingdom Talent84 Ltd Full time

    **Customer Service Administrator, Birtley** **£20,000 per annum** Our client is a rapidly growing manufacturing organisation based in Birtley and they seek a competent customer service administrator to join their friendly offices. **Responsibilities** - Act as key contact for Customer Accounts - Provide customers with updates on invoice and delivery...


  • Birtley, United Kingdom Jackson Hogg Ltd Full time

    Responsibilities: * Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures. * Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines. * Assist customers...


  • Birtley, United Kingdom Jackson Hogg Ltd Full time

    Responsibilities: * Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures. * Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines. * Assist customers in...


  • Birtley, United Kingdom Jackson Hogg Ltd Full time

    Responsibilities: * Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures. * Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines. * Assist customers in...


  • Birtley, United Kingdom Westray Recruitment Group Full time

    **WHAT IS IN IT FOR YOU** - Salary circa £20,000 DOE - Pension Scheme - Private Healthcare - Working hours are 8.30am until 5.30pm with an early finish of 1.30 on a Thursday or Friday ( based around 37 hours with a half an hour lunch break each day) **THE BUSINESS** Our manufacturing client have been established for over 55 years and put innovation,...


  • Birtley, United Kingdom Jackson Hogg Full time

    Responsibilities - Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines. - Assist customers in making purchasing decisions by providing relevant information and guidance. - Offer a focused and timely quotation service, including providing discounts and handling special requests. - Support and investigate all...


  • Birtley, Tyne and Wear, United Kingdom Jackson Hogg Ltd Full time

    Responsibilities: * Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures. * Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines. * Assist customers in...

  • Furniture Installer

    2 days ago


    Birtley, United Kingdom EVO Group Full time

    Do you take pride in delivering exceptional customer service? Are you a natural problem-solver with a knack for detail? If so, then join our growing team of Furniture Installers in Birtley. We're passionate about creating seamless customer experiences. As a Furniture Installer, you'll play a vital role in bringing that vision to life. You'll be...

  • Sales Consultant

    1 month ago


    Birtley, United Kingdom Arnold Clark Full time

    £25,500 with no company car or £23,500 with company car - On target earnings of £35,000-£40,000 with uncapped earning potential - A flexible five-day working week - 33 days’ annual leave - All the training you need to thrive in your role - Private healthcare - Life Assurance - Generous retail discounts - Maternity & Paternity packages **Are you a...

  • Sales Representative

    4 weeks ago


    Birtley, United Kingdom TBS Limited Full time

    Trinity Business Support are working with a fantastic business based in Birtley, who are looking for an experienced External Sales Representative to join their team. You will be responsible for representing the company both professionally and proactively by maintaining and managing a list of the company’s existing customer base, as well as generating new...

  • Multi Drop Driver

    2 days ago


    Birtley, United Kingdom EVO Group Full time

    Due to the ongoing expansion of our operations, we're on the lookout for Multi-Drop Delivery Drivers to join our team in  Birtley.  As the friendly face of our business hitting the road, you'll be responsible for delivering a variety of goods to customers on behalf of our in-house supply chain solutions. These deliveries are tailor-made for lone...


  • Birtley, United Kingdom Cooper Lomaz Recruitment Full time

    **Junior / Graduate PHP Developer** **Hybrid - Onsite and from home working** Cooper Lomaz are currently working with a growing organisation who are part of a leading group specialising within a niece and resilient area of expertise who are seeking a Hybrid near Gateshead. This is a great opportunity to work with web base systems thatallow customers access...


  • Birtley, United Kingdom Bimson Haulage Limited Full time

    **HGV Brick Crane Operator - Days - £43,000 - £55,000pa** From humble beginnings, Bimson Haulage have become the leading haulier within the construction industry. To this day, Bimson is still a family owned and managed business and from our original base in Carlisle, we have expanded to all corners of the UK with seventeen operating centres. We have...


  • Birtley, United Kingdom Extension Recruitment Full time

    Our client is one the world’s largest OEM manufacturers with several sites worldwide including a large production facility in the North East. They are currently looking for a Design Engineer to join their existing team. **About the role** Reporting into the Design Manager, this role will be responsible for; - Delivering development projects within the...

  • Packing Operator

    1 month ago


    Birtley, United Kingdom Baltic Recruitment Full time

    **Job description** FLT drivers are desirable for this role, but not essential as full training is provided. **The role** These exciting positions are to work within the logistics and warehousing support teams on key projects, storage, control and management for the client production lines and internal fulfilment of the client product. Experience: The...


  • Birtley, Tyne and Wear, United Kingdom Jackson Hogg Ltd Full time

    Responsibilities: * Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures. * Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines. * Assist customers in...