Adventure Travel Product Coordinator

1 month ago


Farnborough, United Kingdom Explore Full time

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us.

At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. Work life balance is important to us and so we are open to discussion on flexible working patterns and part-time working (minimum 4 days per week).

Role:
There will be times in the year when you are completing specific tasks - for example inputting or amending contracted rates, setting up new dates or new tours. On other days you’ll find yourself amending services in a tour, setting up a new local partner, reviewing discrepancies on invoices or assisting Product Managers with a specific project. Be the first point of contact into the product team for various departments around the business as well as our overseas suppliers you will be answering queries and providing information regarding forthcoming trips. This may include details of itinerary changes and booking services. You will spend time collaborating with other teams around the business as we continually strive to make our processes as optimal as they can be. You will also be in regular contact with our Outsource Team in India who assist with the day-to-day administrative tasks, specifically answering any queries they may have. As a large part of the role requires answering queries from around the business, the volume of these will vary depending on the time of year. You will be expected to manage your workloads efficiently and make decisions on prioritisation. There will also be occasions that you are expected to shift your priorities at short notice, to assist with an urgent issue.

Person:
We aim to be better than yesterday and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Explore is part of Hotelplan UK, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.

**Job Type**: Contract
Contract length: 9 months

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: Hybrid remote in Farnborough

Application deadline: 26/03/2024


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