Specialist Recruitment Operations Support Lead

1 month ago

Leeds, United Kingdom Lloyds Banking Group Full time

End Date

Tuesday 26 March 2024

Salary Range

£73,262 - £86,190

Agile Working Options

Hybrid Working, Job Share

Job Description Summary

In Colleague Success, we're passionate about making every day easier for colleagues across Lloyds Banking Group.

**Job Description**:

- JOB TITLE: Specialist Recruitment Operations Support Lead
- LOCATION: Leeds, Bristol, Edinburgh or Halifax
- HOURS: Full Time
- WORKING PATTERN: This role involves spending up to 2 days a week, or 40% of your time at one of our offices.

In Colleague Success, we're passionate about making every day easier for colleagues across Lloyds Banking Group.

We strive to create amazing colleague experiences, through using technology, data and automation to continually improve day to day life for all who work here.

We provide people with outstanding support when they need it, and enable colleagues to easily complete tasks relating to themselves and their teams on their preferred device, at a time that suits them. The team brings together a very broad range of skills and specialisms from strategy, design and change all the way through to run operations, ranging from our delivery teams within the People platform, to our payroll specialists, to our complex case management colleagues within Colleague Connect. It’s a dynamic environment to be a part of.

This role will see you work as a functional specialist, leading operational recruitment activity across the Group’s internal and external recruitment journeys. You'll be responsible for planning, leading, and providing day to day oversight over the following areas:
The Intake Team will act as integrated entry point for all recruitment queries and requests. The team will be responsible for resolving/ triaging and routing all requests, dealing with complex queries and requisition management support. All recruitment related queries will be centralised via this team, who will also focus on creating a highly automated response process, including updating FAQ’s and chat bots.

This team will also provide personalised onboarding checklists to Hiring Managers and ensure completion.

This role will have a strong focus on recruitment service delivery, use our technology eco system to automate processes, enhance data, deliver insights and ensure the recruitment operational experience is the best for all stakeholders.

In addition to operational delivery, this team will also support a wide variety of operational activity including recruitment compliance, process and policy, technology enhancements and SLA updates.

As the lead of this team, you will have the opportunity to:

- Plan and lead the day-to-day management of the Intake, Assessment and Offer & Onboarding experience, through the teams that will deliver this.
- Pro-actively lead key stakeholder relationships across Talent Acquisition and Recruitment Operations, and the wider Colleague Success leadership team.
- Manage and deliver required outcomes within SLA while reporting progress or escalating issues to senior colleagues.
- Analyse key themes using data from a wide range of sources and identify possible impacts on service, escalating issues proactively where required and managing mitigations as required.
- Continually optimise processes, data, technology and ways of working, while leading the development and/or delivery of a significant elements of the organisation's change programme.
- Develop functional or operational policies and participate in developing policy frameworks for area of responsibility or department, creating underlying procedures and monitoring their implementation within the organisation.
- Make a significant improvement on short-term or long-term business performance by recommending authoritative technical and/or professional solutions.
- Lead a significant portion of the organisation's risk management and/or control process, contributing to the development and implementation of risk management policies and procedures.
- Identify and evaluate complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
- Take ownership for implementing formal development frameworks for the team, while informally coaching and mentoring others throughout the organisation and investing in own personal development.

What we need from you
- Experience in leading teams in an operational, service-oriented environment.
- Team leadership experience to create a high-performance culture, able to build a highly resilient team who retain a desire to learn and evolve.
- Experience in working with digital tools such as ServiceNow to drive operational efficiency.
- Experience of end to end workflow management along with associated risk management and SLA reporting expertise.
- Excellent understanding of the end-to-end recruitment process, with the ability to provide outstanding and evolving service delivery.
- Understanding of and evidence of having applied Agile principles and working with tools such as J

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