Operations Controller-marine Scotland

5 months ago


Dunbartonshire, United Kingdom Serco Plc Full time

Operations Controller
Faslane, G84 7JU
Permanent, Monday - Friday, 37.5 hours
Competitive salary plus benefits

Serco Maritime an exciting opportunity for an Operations Controller to join the team in Faslane, Scotland.

As the Operations Controller (Clyde), your role will be to ensure that vessels are fully capable to deliver the required operational output. This is accomplished through direct communication with customers, port operations/local management teams, vessel masters and port/Authority representatives. Other tools to achieve this outcome will be the intelligent control of vessel movements, optimising usage and operational spend. You will report to the Operations Co-Ordinator and work alongside the Operations Team headed up by the Operations Manager.

Although based at Faslane, there will be possible occasions where you will travel to Great Harbour (PA15 2AR) to support the team.

**Main Accountabilities**:
Obtain authority tasking requirements - highlighting any conflicts to ensure a satisfactory outcome for Serco/the Authority.
Tasking instructions are correctly communicated to each vessel Master ensuring correct assets are in place to achieve allocated tasking.
Appropriate task administration is completed correctly with task delivery monitored throughout.
Essential changes to tasking requirements are managed correctly and tasked to the respective crews and vessels after liaising with the authority/customer.
Vessel availability will be maximised in conjunction with the technical team and the Authority
Liaise with the Authority regarding non-contractual vessel movements
Bunker replenishment is to be optimised in volume, timing and location
Support vessel operational performance by maximising availability and minimising costs
Correctly maintain vessel manning/tasking and timing in FLEET on a daily basis
Complete reports/administration (i.e. Return to Work interviews) as required by operations/contract management team and the Authority
Ensure a thorough working knowledge of the vessels & port conditions through vessel and port visits
Support the Master/crew in completing/submitting necessary company administration (i.e. TNA’s, travel requests, AL requests, TOIL, etc..) and ensuring it is recorded and actioned correctly.
Submit operations specific requisitions via Stores Supervisor/Purchasing Co-ordinator to ensure timely delivery
Conduct initial incident reporting/investigations as required/instructed
Support contracted oil spill response requirements
Support delivery/recording and reporting of company/MCA essential training
Out of hours Duty Operations Controller as part of roster - initial point of contact for crisis management response and escalation
Attend customer meetings/events when necessary to improve customer service delivery
Any other tasks as instructed and within capability

**What you’ll need to do the role**:
Methodical approach and analytical skills
Experience of service delivery, including the administration aspect of delivery.
Experience of communicating and influencing
Able to obtain a Security Clearance (This is a key essential factor for the role)

Familiarisation and knowledge of company/industry specific systems:
These will be learned through ‘On Job Training’ during the probation period and onwards

What we offer

Competitive salaries with annual reviews
Up to 6% contributory pension scheme.
25 days annual leave plus bank holidays.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines and more.
A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

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