Customer Success Specialist

3 months ago

Nottingham, United Kingdom KERRIDGE COMMERCIAL SYSTEMS CORP Full time

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and other rental equipment such as Audio Visual and Event Production equipment.

Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS. Our cloud systems have already taken over 2500 businesses worldwide into a new era of flexible, mobile, and readily available trading - wherever and however they work.

To help further grow these products, we are seeking a Customer Success Specialist to join our New Business team. Someone who’s proactive, has a passion for working in a fast paced environment, and enjoys onboarding new prospects onto our market-leading solutions.

**Key Responsibilities**:

- Learn (and keep up to date with) the Current and OnRent products and other cloud sub-scription products within the Group as and if required.
- Demonstrate the product to prospective customers.
- Seek feedback from trials and customers on the product, to pass it on to Product and De-velopment.
- Help new trial users get started and on board with the product, helping them set up their systems correctly.
- Monitor the market to help create competitive analysis and suggest improvements in both design and functionality that will help further grow both SaaS products in their industries.
- Take part in ad-hoc projects as required to help improve the business’ performance and the product.

**Key Requirements**:
The ideal person:

- ‘Gets’ the role and is keen to learn and demonstrate our products to prospects.
- Will have the motivation and patience to nurture trialists through their 30 day trial of the product, to give them the confidence to subscribe.
- Wants the role: Someone who has the fire to see our customers succeed as well as them-selves, the business, and their peers.
- Is capable of understanding the uniqueness of modern cloud-based software to a degree where they can explain it to others.
- Approaches their work and their relationships with their colleagues with maturity, pa-tience, and professionalism.
- Has strong interpersonal skills, customer empathy and determination to resolve issues.
- Demonstrates excellent communication skills and has a desire to work in a fast-paced environment.
- Enjoys collaborating and working with others
- When available, shows a willingness to be flexible with working times. Whilst we have a strong market presence in the UK, we also find success in doing 7am demonstrations to Australian prospects, or evening demonstrations to prospects on the USA West Coast.

Desirable skills:

- May have experience in the rental sector in any of the following industries: Live events, broadcast, production, construction equipment rental or has an understanding of general B2B commercial business processes.
- Has a valid driving license with a suitable car for business use.

The role:

- 37.5 working hours per week, required Monday to Friday.
- Hybrid working model - Ability to work from home 2 days per week, at the discretion of your line manager.
- Competitive salary

**Company Info**

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products.

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.

**Equal Opportunities**

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes._

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