Customer Service Call Centre

4 days ago


Pontypridd, United Kingdom Innovative Repair Group Full time

**Job description**

An opportunity has arisen for a Claims Handler at iRG, the largest Vehicle Repairer in Wales, with 11 site locations in total spanning from West Wales to the Midlands.

The hours will be 8.5 per day, between 8am to 6pm and 1 in 3 Saturday mornings between 8.30-12.30.

**The Role**:

- To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.
- To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first-time call resolution and customer satisfaction.
- To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
- Inbound and Outbound calls
- Offering exceptional service to customers over the phone
- Accurately record customer information on our Management System
- We are looking for an individual who is highly organised and efficient whilst having the ability to build rapport with our valued customers and develop strong and open working relationships with a wider team.
- A great deal of flexibility and understanding of the customer’s individual requirements, maintaining a 'can do’ attitude at all times, and a desire to consistently deliver outstanding customer service are essential skills to possess.
- Possess excellent inter-personal skills, strong time management and organisation
- Experience within this role is preferred but not essential.

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)



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