Transport Team Leader

3 days ago

Farnborough, United Kingdom Rushmoor Voluntary Services Full time

**_Transport Team Leader_**

**_Part-time role, mornings M-F_**

**_Hours to be agreed, likely to be 18-24 hours per week_**

**_(A small number of additional hours will be essential to cover holiday & the bookings line)_**
- Community Transport_
- Manage and support a team of drivers and their work schedules.
- Arrange holiday and sickness cover for drivers.
- Be ‘on call’ for drivers on a Saturday morning by phone, should cover need to be provided. There is a supplementary allowance paid for this.
- Manage the maintenance of the fleet of minibuses (currently eight vehicles) that are used for hire to voluntary organisations in Rushmoor and Hart and to deliver our passenger transport services.
- Ensure vehicles are returned in a suitable condition.
- Ensure schedule of all safety checks is arranged and undertaken.
- Keep detailed and accurate records of vehicle use, maintenance and all necessary documentation, including:

- MOT tests/certificates,
- Safety checks,
- Tail lift servicing,
- Breakdown recovery and repairs.
- Co-ordinate or organise the procurement of:

- Section 19 permits,
- Disabled badges
- Road fund licences
- Insurance
- Manage the passenger registration process and travel booking system.
- Respond to requests and manage the data base for booking hires of our community buses. This may be primarily undertaken by the Client Services Co-ordinator but will be overseen by the Transport Manager.
- Prepare buses for hire, this may involve removing seats to allow for wheelchairs or similar and ensure they are clean and tidy.
- Maintain and monitor hire agreements and risk assessments.
- Compliance_
- Provide regular data reports to HCC and other service providers for monitoring of the passenger transport services.
- Attend regular monitoring meetings and community transport fora with HCC and other service providers.
- Ensure all drivers have a current DBS and Midas certificates and regular licence checks.
- Ensure drivers are fully trained in all aspects of their role and safeguarding vulnerable adults.
- Ensure group drivers have and Midas certificates and regular licence checks, which may be undertaken by the Client Services Co-ordinator.
- Advise the Operations Manager of any changes in legislation to ensure that services comply at all times.
- Maintain awareness of community transport good practice, potentially via CTA membership.
- Finance_
- Record and reconcile fare income on a regular basis
- Ensure banking is carried out as scheduled to reduce risk to the organisation.
- General_
- Co-ordinate mechanisms to monitor and evaluate passenger satisfaction.
- Cover the bookings line when Client Services Co-ordinator is absent, this will require additional hours and is compulsory.
- Cover for other staff if required. This will entail the familiarisation of the other roles within the Client Services Team.
- Undertake other duties as requested by the Operations Manager that are commensurate with the post and the development of the services or organisation.
- Support good internal communications and a positive working environment.
- Maintain good working relations with key individuals and other organisations within the voluntary, statutory, public and business sectors active within Rushmoor.
- Promote equality and diversity in all undertakings.
- In all undertakings ensure compliance with RVS policies.

**_About You_**

You will be well educated, well organised and administratively self-supporting. You will have strong IT skills. You will possess a positive, ‘can do’ manner, be approachable and respectful with the ability to motivate and influence people.

You will have experience of customer services, ideally within the voluntary sector.

You will understand what best practice in client services looks like and are comfortable supporting others to achieve this.

**_Values and Aptitude_**
- Essential_
- Ability to develop good working relationships with colleagues at all levels, and in a range of organisations.
- Methodical and effective approach to work, with attention to detail, and good time management.
- Flexible approach and willingness to work as part of a team with ability to make positive contributions to benefit the whole organisation.
- Demonstrate an inclusive mind-set.

**_Education, Administration and Communication_**
- Essential_
- A knowledge of passenger transport services and vehicle maintenance scheduling
- Strong organisational skills and capacity to manage a high volume and

varied workload.
- Strong interpersonal and communication skills with the ability to communicate clearly and concisely, both orally and in writing.
- Desirable_
- Educated to A level standard
- NVQ or similar in relevant topic or people management qualification.

**_Client Services_**
- Essential_
- Good working knowledge of GDPR.
- Best practice in health and safety
- Proven customer/client services skills.
- Experience of working in partnership to meet common objectives.
- Good operational understa

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