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Team Support Administrator

2 months ago

Castle Donington, United Kingdom Western Power Distribution Full time

Job Introduction
An opportunity has arisen for a Team Support within the Primary System Design team based at our offices in Castle Donington.

The Primary System Design team is responsible for the design of the 33kV, 66kV and 132kV distribution network throughout National Grid Electricity Distribution (NGED) and for the provision of technical support to Network Services and other teams within NGED.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
- Please note the successful applicant may be appointed to a lower salary initially, depending on their knowledge and experience.

Main Responsibilities
To provide administrative support to the Primary Systems Design and Engineering Design teams in the East Midlands including:

- Process new connection offer enquiries on Crown advising the customer of reference numbers/ dates / missing information, update Connection Offer spreadsheet and create folder on the PSD network drive.
- Manage the PSD team Inbox for new connection requests and activity prompts within Crown
- Produce documentation for schemes i.e. Construction Files, Connection Agreements, Adoption Agreements, Novation Agreements, MPAN’s and CT Pre Notes
- Raise advance capital sanction documents and External Billing requests (Invoices / Credit Notes / Refunds) for all accepted schemes
- Liaise with Credit Control regarding outstanding invoices
- Process invoices on E5
- Close enquiries down and manage the internal filing system for open and closed connection and reinforcement schemes
- Provide administration support to the Team Manager and the team, i.e., arranging meetings, catering, hire cars, travel and accommodation
- Co-ordinate Capital Projects and associated tasks
- Administrate protection sheet monitoring systems
- Manage the PSD Protection Inboxes
- Issuing and maintaining substation key/access records

You must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.

About The Company
If this is your opportunity to join us, you’ll find we offer a supportive, rewarding and friendly working environment where you’ll be empowered to build a career. Along the way, you’ll be invested in, be enabled by the latest technology and find that we’re always interested in evolving our systems and processes so that we get even better, every day.

You will receive a generous annual leave entitlement on joining, starting at 26 days rising to 28 days following 10 years’ service, plus 8 bank holidays. In addition, you will be able to access support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services.

**Additional Application Information**

About Us
National Grid Electricity Distribution is the new name for Western Power Distribution. This is a very exciting time to be part of the largest UK electricity transmission and distribution business. We’ve changed our name, but our people and focus on providing great service to customers remains unchanged. We connect 8 million customers across the Midlands, South West England and South Wales and serve a population of over 18 million people. We do this whilst maintaining safety, reliability and excellent customer service.

National Grid employs over 29,000 people worldwide. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and celebrate individual difference and we believe that an inclusive culture will help the business grow as a positive, strong and innovative company.