E-commerce Customer Service Executive

1 month ago

Brighton, United Kingdom TCMM Shutter Group Ltd Full time

_TCMM Shutter Group are looking for a talented individual to join their Customer Experience team based in Hove, East Sussex._

Working for our homegrown online brands, including California Shutters, you will be responsible for delivering exceptional customer service and managing a growing volume of ‘DIY’ shutter orders. You will work as part of a small, dedicated team reporting directly to our Customer Experience Supervisor.

**Key Responsibilities**:

- Working closely with our marketing and logistics departments to ensure the end-to-end customer journey is positive and efficient.
- Providing expert technical and product advice prior to order, to ensure that customers feel confident with their purchase.
- Communicating with our manufacturer and customers to answer queries or finalise technical drawings.
- Importing and managing shipping and delivery data via our CRM.
- Resolving delivery, damage or design complaints swiftly and effectively.

**Essential Skills & Attributes**:

- Passion for customer service
- Communication & Interpersonal Skills
- Administration with excellent attention to detail
- Ability to work as part of a team
- Positive, hardworking attitude
- Competency with numbers and metric measurements
- Ability to explain technical information in a clear and an understandable way
- Previous experience using order management systems and CRM advantageous.

**Preferred Experience**:Must have at least 2 years’ experience in a customer service based role.

Ideally 1 years' experience in an administrative and/or telephone based role.

Experience within the home interiors, window coverings, DIY or online retail sector advantageous, but not essential.

**Benefits**:

- Full on the job training given
- Pension scheme with employer contribution
- 31 days Annual Leave (inclusive of Bank Holidays), increased for long service employees
- Regular overtime available on Saturdays and Bank Holidays
- Target-based monthly bonus
- Heath-focused benefits package
- Opportunities for career development with an ambitious and growing UK company

**Hours**:Monday - Friday 9am - 5.30pm
- Team members cover at least one 9.30am - 6.00pm shift per week and one Saturday 9am - 3.00pm shift per month. This is arranged on a rota basis._

**Salary**: £23,000.00 to £25,000.00 /year

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Free parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Brighton

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