Service Receptionist
3 weeks ago
**Service Receptionist**
**Permanent**
**Full time (8.00am-6.00pm - Monday to Friday with occasional weekend work)**
**Up to £24,000 per annum dependant on experience**
**Chippenham**
We are excited to be assisting our client, an automotive company based in Chippenham, in recruiting a Service Receptionist to join their friendly team. You will be the main point of contact for customers, and will manage communications between the workshop,the Dealership and customers, always delivering excellent customer service.
**Duties**:
- To manage all service telephone and walk-in enquiries on behalf of the Dealership.
- Qualify service needs and diagnostic needs where appropriate. Establish understanding and an agreement with the customer of the work to be carried out.
- Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
- Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle, ensuring customers full understanding and authorisation.
- Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Dealership procedures.
- Understand and adhere to all Brand service requirements.
- Maintain safe working practices and abide by the working rules and standards of the Dealership.
- Maintain product knowledge on the full franchise ranges.
- Maintain relevant systems, ensuring accuracy at all times.
- Accurately complete job cards, including any descriptions of faults reported by the customer.
- Any other responsibilities deemed necessary by your Line Manager.
**Key Competencies**:
- Communication
- Customer Focus
- Analytical Ability
- Effecting control
- Relationship Building
- Influencing and Negotiating
- Commercial Awareness
- Brand Alignment
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