Lifecycle Stage Owner

5 months ago

Edinburgh, United Kingdom Phoenix Group Full time

**Location**:Edinburgh

**Job Type**:Permanent

**Location and flexible working**:Edinburgh with time spent working in the office and at home. All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

**Salary and benefits**:Up to £55,000 depending on experience plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We have an incredible opportunity to join us here at Phoenix Group as a Lifecycle Stage Owner to join our Customer Engagement team.

**Who are we?**

We want to be the best place that any of our 7,800 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

**The role**

Our Pensions & Savings business has an ambitious vision to help customers and their families make the most of their money now and for their future. To drive forward our vision, we’re looking to recruit a lifecycle stage owner who will support the transformation of our retail intermediary journeys into a multi-channel segmented model responsive to their needs and actions.

Leading a multi-disciplinary team, you will define, agree and communicate a clear vision and target outcomes for the end to end intermediary journey. You will put intermediary needs at the heart, using data, experimentation and insight to deliver innovative experiences, communications and journeys that meet intermediary business needs and build trust and rapport.

You will help embed customer centric ways of working, developing strong relationships across our business and collaborating to deliver change with greater pace. You will work with product and service owners in our business to deliver a consistent experience and outcomes.

**What are we looking for?**
- Experience of working in a customer experience design role, preferably within retail intermediaries or wealth management
- Able to use internal and external insight to understand our customers’ perspectives and develop industry leading engagement initiatives in response
- Proven experience of making significant contributions to cross-functional teams delivering enhancements to the customer experience and demonstrate your stakeholder management and relationship building skills
- Ideally have experience of using CRM technology to activate the customer journey and experience

**We want to hire the whole version of you.**

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

LI-KM1 #LI-HYBRID

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