Customer Service Administrator
2 months ago
Are you passionate about customer service? Love meeting and speaking to lots of different people? Want to combine your love of customer service with administration? Worried you don’t have any administration experience? Look no further, we’ve got just therole for you.
As a company your background experience isn’t what is important to them, your willingness to learn and positive attitude towards working is exactly what they are looking for. You will receive full training from a number of different colleagues who are preparedto support in the learning of your role, whilst dealing with customers and handling administration tasks.
**Start**: ASAP
**Location**: Outskirts of Mildenhall, Suffolk
**Salary**: £18,000 - £21,000 per annum depending on your experience
**Hours**: Monday - Friday 8:30am - 5pm (1-hour unpaid lunch break each day)
**Duration**:Permanent
**Benefits**: 24 days holiday plus 8 bank holidays, team events throughout the year, value awards, annual away day, birthday lunches and career development opportunities
**Duties will include**:
- Processing orders through the system accurately
- Planning with distributors for deliveries and arrival of goods
- Following up on customer enquiries in a timely manner
- Handling customer complaints and issues in a professional manner
- Logging and recording communication and customer details on the CRM system
- Liaising with internal departments with regards orders and deliveries
- Ensuring all documentation and administration procedures have been followed
- Updating and maintaining the stock lists
- Meeting and achieving team targets
**Skills and Experience Required**:
- Customer Service skills
- Strong verbal and written communication skills
- IT skills
- Good attention to detail and accuracy skills
- Willingness to learn
- Proactive and self-motivated
- Team player
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