Customer Service Co-ordinator

4 weeks ago


Oxford, United Kingdom Webrecruit Full time

North Oxford Garage have an opportunity for a Customer Service Co-ordinator to work with both our MINI and BMW Brands.

This role is responsible for driving our Service bookings by providing exceptional customer service when responding with all incoming communication channels. Should you be successful, your daily duties will include:

- Assisting the service departments to deliver outstanding automotive customer service
- Receive and manage incoming digital leads efficiently and effectively
- Create bookings from the digital leads
- A number of outbound calls maybe required after initial digital contact
- Capturing and updating customer marketing preferences
- Generate and distribute service advisor job packs daily
- Assist with any of other enquiries which may arise
- Part time or full time hours considered

If you have a passion for world class brands and providing exceptional customer service, we would love you to get in touch.

Your hard work will be rewarded with an annual OTE salary of £27,600 along with many benefits including: enhanced annual leave which rises with service, your birthday off, access to our recognition programme and thousands of retailer discounts, enrolment to our pension scheme, life insurance and paid time off for volunteering.



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