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Inbound Customer Service Advisor

4 weeks ago

Edinburgh, United Kingdom Connect Communications Full time

Connect is one of the UK's leading call answering services. We help businesses all over the UK by answering calls on their behalf, acting as an extension of their business when they are unavailable or unable to take calls.

Companies of all shapes and sizes trust us to be the first point of contact for their clients and provide the very best customer service on their behalf. We _**don’t make any outbound calls **_and there is _**no sales element**_ to the role.

Our unique systems ensure that you have all the information that you need for each call that you answer.

The role is fast paced, where no two calls are the same and provides opportunity for our employees to build understanding of different clients and industries across the UK. Full training and support will be provided from day one to help build skills and experience that will allow you to be successful in the role.

We are looking for people to add to our growing team based in our attractive, modern offices at The Gyle. You will join a supportive friendly team working in a modern and relaxed environment.

**Within the role you will be responsible for**:

- Answering calls on behalf of our clients in a wide range of business sectors all over the UK.
- Confidentially direct a diverse range of callers.
- Provide callers with the information they need.
- Identify the relevant client contact for a caller to speak to and transfer their call through.
- Access online diaries to book and amend appointments on behalf of our clients.

**What are we looking for**:

- A confident and professional telephone manner and speaking voice.
- High level of accuracy and attention to detail.
- High proficiency in English; written and verbal
- Good keyboard and multi-tasking skills.
- Previous contact centre and customer service experience
- preferred.

This is a unique opportunity to join a growing business where training and development is at the heart of everything we do.
- Full-time (37.5 hrs. per week), regular hours, Mon-Fri.
- Starting salary: £19,909 rising to £22,834 OTE.
- Training period working hours will be 09:00 to 17:00 but different working hours within our business hours (08:00 to 18:00) may be allocated after training.
- Ongoing training and development.
- Easy to get to: excellent bus, tram, train and road access including free on-site parking.

**Additional Benefits**:

- Healthcare package.
- Life assurance
- Perks card: Discounts and bonuses with the UK’s leading retailers including Cineworld, M&S, Boots and Starbucks
- Wellness programs
- Casual dress

**Job Types**: Full-time, Permanent

**Salary**: £19,909.00-£22,834.00 per year

**Benefits**:

- Casual dress
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Large, socially distanced office, high screens separating desks, hand sanitisers throughout office.

Application question(s):

- In 1-2 sentences, please describe how your previous experience is relevant to this role? Why are you a good fit for this job?

**Experience**:

- Call Handling: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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