Technical Helpdesk Advisor

4 months ago

Cardiff, United Kingdom First Military Recruitment Full time

**EY237 Technical Helpdesk Advisor**

**Location: Cardiff**

**Salary: £20,320**

**Overview**:
First Military Recruitment are currently seeking an Technical Helpdesk Advisoron behalf of one of our clients.

The Deployment Department oversees the management and implementation of images held by the company for the respective customers. Supports customers by monitoring and completing calls and tasks as set out by the customer and service delivery managers. completes builds and configurations and supports the larger business with technical support and expertise.

Duties and Responsibilities:

- The main objective is to monitor the active call list and complete those jobs according to priority with high quality and accuracy in line with the customer’s needs.
- Image hard drives and devices in line for call and forecast need.
- Managed service calls require the technician to perform extra tasks on the device to complete them to a standard for site readiness.
- New and updated images to be captured and stored on the deployment server for use in imaging later.
- Create DVD/BD/USB or external hard drives for engineer use in the field to deploy images.
- Provide fixes for current issues faced by the teams and use intuition to think of new ideas to streamline process’ and provide new avenues of opportunity.
- Write scripts to automate and streamline images deployed from the server onto a device or hard drives.
- Booking repairs for customers that require a managed service.
- Design parts requested by the business or customers and provide a tested workable low-cost solution.
- Resolve any issues raised in any task and contact the relevant persons if a call can’t be progressed by the means available to you.
- Recycle and dispose of any waste produced.

**Skills and Qualifications**:

- Previous experience within a similar role

**Location: Cardiff**

**Salary: £21,425**

**Job Type**: Permanent

**Salary**: £20,320.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: EY237

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