IT Helpdesk Advisor

7 months ago


Cardiff, United Kingdom Howells Legal Limited Full time

As one of Wales’ fastest growing modern law firms, Howells combines a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality legal services. This is an exciting role, providing first line IT support to colleagues across our multi-site business and assisting with the implementation and maintenance of new systems.

**What you'll be responsible for**:

- Being the first point of contact for colleagues seeking technical assistance.
- Logging, resolving and escalating support requests made via our ticketing system and answering / resolving phone calls made to the helpdesk.
- Performing remote troubleshooting using diagnostic techniques and pertinent questions.
- Diagnosing and resolving technical issues related to hardware, software, and network systems.
- Supporting with the implementation, maintenance and continuous improvement of IT systems and software.
- Directing unresolved issues to the next level of support, to ensure prompt escalation and resolution of issues.
- Ensuring that colleagues are provided with timely progress updates through the incident and request lifecycles.
- Recording events and problems and their resolution.
- Passing on any feedback or suggestions to the internal team.
- Identifying and suggesting possible improvements on procedures.
- Moving IT equipment around to suit the business needs when required.
- Assisting with IT projects when required.

**What you'll need**:

- 2 years+ experience working within an IT Service / Helpdesk environment.
- Excellent communication and customer service skills is essential.
- Ability to be hands on, delivery focused and team-oriented approach.
- Demonstrable experience in end user operating system administration.
- Experience of working in a fast-paced working environment.
- Strong organisation skills and ability to think laterally.
- Excellent problem-solving skills.
- Strong ability to multi-task and prioritise efficiently.
- Willing to learn.
- Ability to adapt to change and be respectful of internal and external customers’ needs and priorities.

**Salary**: From £25,000.00 per year

**Benefits**:

- Additional leave
- Employee discount

Work Location: In person


  • Helpdesk Advisor

    14 hours ago


    Cardiff, United Kingdom Wild Recruitment Agency Full time

    Are you looking for a Monday - Friday role? Do you enjoy working from home? If you love all things customer service, have a passion for putting things right for your customers and generally providing exceptional service, we want to hear from you! This Helpdesk advisor is a Remote Position Based in Cardiff. Applicants need to be local to Cardiff. The...


  • Cardiff, United Kingdom Brook Street Full time

    **Our client based in the Cardiff Gate area is looking for a permanent Technical Helpdesk Advisor (First Line Support) to answer first line phone calls on the IT Helpdesk.** The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical services...


  • Cardiff, United Kingdom Brook Street Full time

    **Our client based in the Cardiff Gate area is looking for a permanent Technical Helpdesk Advisor (First Line Support) to answer first line phone calls on the IT Helpdesk.** The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical services...

  • Helpdesk Advisor

    1 week ago


    Cardiff, United Kingdom Brook Street Full time

    To answer first line phone calls on the companies helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the companies technical services teamin contacting customers and engineers when required. **Job Role** - Providing first line support to a...


  • Cardiff, United Kingdom Brook Street Full time

    A fast growing company based in the Cardiff Gate area is looking for a Technical Helpdesk Advisor to start their career journey by to answering first line phone calls on the IT Helpdesk. The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical...


  • Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...

  • Recruitment Advisor

    6 months ago


    Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

    The Recruitment Advisor undertakes day to day calls and administration of the Recruitment process for medical and non-medical areas. To answer operational calls that come into the recruitment services helpdesk. Utilise the chosen software system in order to prioritise calls as soon as possible. Enter information into the system accurately and promptly....

  • Recruitment Advisor

    7 months ago


    Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

    The Recruitment Advisor undertakes day to day calls and administration of the Recruitment process for medical and non-medical areas. To answer operational calls that come into the recruitment services helpdesk. Utilise the chosen software system in order to prioritise calls as soon as possible. Enter information into the system accurately and promptly....


  • Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...

  • IT Helpdesk Advisor

    7 months ago


    Cardiff, United Kingdom Howells Legal Limited Full time

    As one of Wales’ fastest growing modern law firms, Howells combines a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality legal services. This is an exciting role, providing first line IT support to colleagues across our multi-site business and assisting with the implementation and maintenance...


  • Cardiff, United Kingdom Focus Resourcing Full time

    An exciting opportunity to join our established and successful client in Cardiff as **Customer Helpdesk Advisor**. The company are superb and offer a real opportunity to develop a career in technical customer service. A good salary along with some **excellent benefits** (private medical, 23 days holiday per year plus bank, and career development), and you'll...


  • Cardiff, United Kingdom IntaPeople Full time

    **Overview**: **Salary**: £19-20k Employment: Permanent **Job description**: 1st Line Helpdesk Support Advisor Cardiff £19,000 & benefits & shift allowance (risng to £20k base in April) Looking to find a Service Desk role that inflates your salary with overtime, provides ongoing training as well as a progression plan for your career development? We...


  • Cardiff, United Kingdom Petrie Recruitment Full time

    **Contract Type**: Permanent **Salary / Benefits etc.**: £19,300 **Job Elements: -** - Working on a shift rota covering 7 days per week from 6am to 11pm. Additional payments made for evening/weekend work and some remote working available. - To answer first line phone calls on the IT Helpdesk, this will include call logging and undertaking first line...

  • Service Desk Advisor

    7 months ago


    Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...


  • Cardiff, United Kingdom Milk + Blush Full time

    **Job description** Due to a really successful year, **our team is expanding!** We're hiring **another customer care** **advisor** to join our small and friendly team. **About you**: **The role**: As a Customer Service Advisor, you will be responsible for the delivery of an outstanding customer service experience. You will endeavour to ensure that the...


  • Cardiff, United Kingdom Techsol Group limited Full time

    **Transform your future with Amitech IT** Amitech IT are an experienced IT solutions provider that has been delivering IT excellence for over 25 years. We are a business that places our customers first, ensuring they receive the best quality technologies that meet business needs. With a highly experiencedteam, we are a company that values integrity,...


  • Cardiff, Cardiff, United Kingdom Be-IT Ltd Full time

    We are seeking a highly skilled Finance Business Partner to join our team at Be-IT Ltd. This is an exciting opportunity for a proactive and commercially minded finance professional to drive financial performance and support sound decision-making within our education group.The ideal candidate will possess strong financial expertise, excellent communication...


  • Cardiff, Cardiff, United Kingdom Be-IT Ltd Full time

    Job OverviewThis position presents an exceptional opportunity to lead, advise, and manage all commercial and project-related legal matters within the utilities industry.About Be-IT LtdWe are working with a well-established and sizeable entity within the utilities sector. Headquartered in Wales, this business operates extensively across the UK, delivering...


  • Cardiff, United Kingdom Deloitte Llp Full time

    Job description Connect to your Industry HR Services are looking for a T1 Advisor to help support our customers with the administrative and reporting activities surrounding Partnership/business requirements.The primary function of this role is to work within the team to give a high quality, distinctive service to our customers.This is a great opportunity to...


  • Cardiff, Cardiff, United Kingdom This is an IT support group Full time

    Role OverviewA key strategic role leading HEIW's work to develop, implement, and embed the Medical Associate Professions (MAPs) workstreams across NHS Wales. As an expert advisor, you will provide guidance on MAPs roles and lead the team in a collaborative environment.About the RoleThe Associate Dean plays a crucial part in driving workforce transformation...