Technical Helpdesk Advisor

4 days ago


Cardiff, United Kingdom IntaPeople Full time

**Overview**:
**Salary**: £19-20k

Employment: Permanent

**Job description**:
1st Line Helpdesk Support Advisor
Cardiff

£19,000 & benefits & shift allowance (risng to £20k base in April)

Looking to find a Service Desk role that inflates your salary with overtime, provides ongoing training as well as a progression plan for your career development? We are helping our client based in Cardiff to scale their technical team with 1st line support engineers who want to work within a collaborative team and can add value across multiple workstreams within the business.

**About the company**
- The company offers and encourages training and progression, there have been frequent promotions within the current team, and they provide ongoing support to your career development.
- The technical teams keep the company at the forefront of technology and as the company scales in projects and size, they have an exciting IT department that are constantly thinking of new ways to improve their functions.

**About you **
- You will be a generalist rather than specialising in one area; this role has a focus on end user support so you will be a great communicator with strong customer service skills.
- You have an inquisitive nature and want to constantly develop your skills.
- You believe the best way to really understand technical capabilities is to break things to build them back up, or you just like designing your own solutions.

**About the role **
- The role is fully office-based so it is necessary to live within a commutable distance from the Cardiff office. You must be UK based and happy to call in for the occasional meeting, though.
- With a largely remote task force, this role is very much end user support and supporting remote desktops
- Identifying frequently occurring issues and coordinating with respective teams as needed
- Working with all IT departments to facilitate issue resolution of problems elevated by the service desk team.
- Monitoring escalations
- Trending of incidents to identify problems.
- Managing and updating the Service Desk knowledge base
- Managing multiple, high-priority issues simultaneously
- Identify, propose, and enforce escalation process improvements.
- Actively and willingly share expertise and coach others.
- Make clear recommendations for action rather than presenting options.
- Organise consistent lines of communication to ensure issues are correctly identified.
- Pursue regular updates from problem owners and cascade information back to Service Desk staff
- Attend CAB meetings, assess change risk and ensure the Service Desk can continue to deliver consistent quality standards to customers.

**The technology / experience that would be ideal includes**:
**Experience with Microsoft operating systems**
- Good understanding of Microsoft Windows 10
- Good understanding of Microsoft Office suite
- Good understanding of PC and server hardware architecture, building, configuring and installation
- Good understanding and ability to troubleshoot TCP / IP Networking
- Previous experience of VOIP/telephony
- Working knowledge of network technologies

**Your consultant**:
**Phil Dancey**:
**Principal Recruitment Consultant**:
Get in touch:



  • Cardiff, United Kingdom Brook Street Full time

    **Our client based in the Cardiff Gate area is looking for a permanent Technical Helpdesk Advisor (First Line Support) to answer first line phone calls on the IT Helpdesk.** The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical services...


  • Cardiff, United Kingdom Brook Street Full time

    **Our client based in the Cardiff Gate area is looking for a permanent Technical Helpdesk Advisor (First Line Support) to answer first line phone calls on the IT Helpdesk.** The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical services...


  • Cardiff, United Kingdom Brook Street Full time

    A fast growing company based in the Cardiff Gate area is looking for a Technical Helpdesk Advisor to start their career journey by to answering first line phone calls on the IT Helpdesk. The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical...


  • Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...


  • Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...

  • Helpdesk Advisor

    7 days ago


    Cardiff, United Kingdom Brook Street Full time

    To answer first line phone calls on the companies helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the companies technical services teamin contacting customers and engineers when required. **Job Role** - Providing first line support to a...


  • Cardiff, United Kingdom Petrie Recruitment Full time

    **Contract Type**: Permanent **Salary / Benefits etc.**: £19,300 **Job Elements: -** - Working on a shift rota covering 7 days per week from 6am to 11pm. Additional payments made for evening/weekend work and some remote working available. - To answer first line phone calls on the IT Helpdesk, this will include call logging and undertaking first line...

  • IT Helpdesk Advisor

    7 months ago


    Cardiff, United Kingdom Howells Legal Limited Full time

    As one of Wales’ fastest growing modern law firms, Howells combines a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality legal services. This is an exciting role, providing first line IT support to colleagues across our multi-site business and assisting with the implementation and maintenance...

  • IT Helpdesk Advisor

    7 months ago


    Cardiff, United Kingdom Howells Legal Limited Full time

    As one of Wales’ fastest growing modern law firms, Howells combines a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality legal services. This is an exciting role, providing first line IT support to colleagues across our multi-site business and assisting with the implementation and maintenance...


  • Cardiff, United Kingdom Focus Resourcing Full time

    An exciting opportunity to join our established and successful client in Cardiff as **Customer Helpdesk Advisor**. The company are superb and offer a real opportunity to develop a career in technical customer service. A good salary along with some **excellent benefits** (private medical, 23 days holiday per year plus bank, and career development), and you'll...

  • Recruitment Advisor

    6 months ago


    Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

    The Recruitment Advisor undertakes day to day calls and administration of the Recruitment process for medical and non-medical areas. To answer operational calls that come into the recruitment services helpdesk. Utilise the chosen software system in order to prioritise calls as soon as possible. Enter information into the system accurately and promptly....

  • Recruitment Advisor

    7 months ago


    Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

    The Recruitment Advisor undertakes day to day calls and administration of the Recruitment process for medical and non-medical areas. To answer operational calls that come into the recruitment services helpdesk. Utilise the chosen software system in order to prioritise calls as soon as possible. Enter information into the system accurately and promptly....

  • Service Desk Advisor

    7 months ago


    Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...

  • Technical Advisor

    2 days ago


    Cardiff, United Kingdom Platform Resourcing Full time

    **Platform Resourcing** are currently working with a leading manufacturing company who are looking to expand their team by taking on a **Technical Advisor** in Cardiff. **Technical Advisor Benefits**: - Salary of £25,000 - Yearly bonus up to 10% of annual salary based on company performance (£2,400 for this position paid every December) - Monday to...


  • Cardiff, United Kingdom Techsol Group limited Full time

    **Transform your future with Amitech IT** Amitech IT are an experienced IT solutions provider that has been delivering IT excellence for over 25 years. We are a business that places our customers first, ensuring they receive the best quality technologies that meet business needs. With a highly experiencedteam, we are a company that values integrity,...

  • 1st I.t Helpdesk

    4 days ago


    Cardiff, United Kingdom Operations Resources Ltd Full time

    **1stline Technical Helpdesk Engineer** **Cardiff - £20,320** Looking for a number of Technical Helpdesk Engineers to join a growing team who support UK wide clients and engineers within the retail sector. You will be providing initial contact to customers, offering remote support and resolution. When required, call escalation or booking site visits to...

  • Gas Technical Advisor

    1 month ago


    Cardiff, United Kingdom Guidant Global Full time

    Join SSE as a Gas Technical Advisor and be the expert our customers rely on for gas-related inquiries and technical support.In this role, you'll handle complex issues, provide accurate information, and ensure customer safety and satisfaction.We're looking for individuals with strong technical knowledge, excellent problem-solving skills, and a commitment to...

  • Gas Technical Advisor

    1 month ago


    Cardiff, United Kingdom Guidant Global Full time

    Join SSE as a Gas Technical Advisor and be the expert our customers rely on for gas-related inquiries and technical support.Submit your CV and any additional required information after you have read this description by clicking on the application button.In this role, you'll handle complex issues, provide accurate information, and ensure customer safety and...

  • Gas Technical Advisor

    1 month ago


    Cardiff, United Kingdom Guidant Global Full time

    Join SSE as a Gas Technical Advisor and be the expert our customers rely on for gas-related inquiries and technical support.In this role, you'll handle complex issues, provide accurate information, and ensure customer safety and satisfaction.We're looking for individuals with strong technical knowledge, excellent problem-solving skills, and a commitment to...

  • Gas Technical Advisor

    3 hours ago


    Cardiff, United Kingdom Tate Full time

    **Gas Technical Advisor** **Cardiff - Hybrid working** **Office - Cardiff Gate Business Park CF23 8AU** **Mon - Fri (37 hours per week)** **5 months - likely to extend** **£12.90p/h** Tate Recruitment are working with a well-established, award-winning energy provider to recruit for a Gas Technical Advisor, to join their Business Energy team. **The...