Tenancy Services Officer

2 months ago


Maidstone, United Kingdom Howells Solutions Full time

**Tenancy Services Officer**

**Maidstone - Mid Kent**

**Perm - £27.5k - £30.5k**

We are working with a leading Housing Association to recruit a Tenancy Services Officer to join their Tenancy Management team covering Mid Kent. As a Tenancy Services Officer, you will support residents with all tenancy issues, being pragmatic, but compassionateto reach solutions quickly and efficiently.

You will cover the Mid Kent region, therefore travel is to be expected, and a car and driving license is essential.

Key responsibilities include:

- To manage and resolve Anti-Social Behaviour, Hate Crime, and Tenancy Fraud swiftly (Community Safety related cases) by investigating, gathering evidence and using a variety of tools and powers as defined by policy and procedures.
- To manage cases within timescales, recording accurately information, risk assessing and working with partner agencies both internally and externally, Police, Local Authorities, internal teams etc. Where appropriate, making support referrals, providing adviceand signposting.
- To support complainants and witnesses to help the Housing Assocation to tackle Anti-social Behaviour and Tenancy Fraud; also supporting perpetrators to change their behaviour as appropriate.
- To nurture and manage strong professional relationships with partner agencies such as Local Authorities, Fire Service, MARAC, MAPPA, Police and Social Services, ensuring that the Housing Association always plays their role as a landlord.
- To provide specialist advice and support to internal colleagues on all aspects of Community Safety.

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