Casino Dealer

4 days ago

London, United Kingdom Mayfair Casino Ltd Full time

Mayfair Casino Ltd Operates London's friendliest casino and are relatively new to the space. We acquired our first casino, Horizons in Leicester Square in 2018; Horizons was the original casino in Leicester Square, and has operated there for over 30 years. We continually seek to deliver and improve upon our guests’ experience; along with looking after our team

We have amazing opportunities for experienced Casino Dealers to join our great team at Horizons in Leicester Square.

**MAIN DUTIES**:
Your main duties will include:
Ensuring all bets are paid quickly and accurately.

To have a sound and up to date knowledge of the “Social Responsibility” training programme.

To have a confident knowledge of the Money Laundering Regulations.

To give clear and confident commentary throughout all games and maintain the required level of table security and ensure that any problems are brought to the attention of the table supervisor.

To actively seek and take advantage of opportunities for personal development within the business

**CUSTOMER CARE**:
Our expectation is for you to adopt a pleasant, cheerful, professional and positive manner with all customers, anticipating their needs and handling customer complaints in a calm, professional and non-confrontational way; and to understand when to accelerate if necessary.

To be able to maintain a balance between customer focus, attention and the appropriate pace of the game.

If you align with our 4 pillars: Culture and Teamwork, Customer Service, Professional excellence, Continuous improvement

**IN RETURN**:
We offer competitive compensation, along with a strong emphasis on work life balance which includes a 4-day working week on a fixed rota.

**Benefits**:

- 24/7 online GP consultations and prescription service
- Refer a friend £250
- Access to EAP Scheme
- Access to Mental Health First Aiders
- Two weeks company sick pay after 1 year’s service
- Access to Retail/hospitality discounts
- Cycle to work scheme
- 4 days per week shift pattern
- Employee of the Month Awards
- Employee of the Year Award
- Snacks and refreshments on Duty
- 50% off selected menu options
- Online **paid** training
- Immediate access to Tip pool

Additional pay:

- Tips

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Wellness programmes

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Personal Functional Licence (PFL) (required)

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