IT (Ict) Solutions Apprenticeship - Manchester

2 months ago


Manchester, United Kingdom LMP Group Full time

Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary
education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provides associate leadership and management support to Collyhurst Nursery, a Local Authority maintained
nursery and Children’s Centres.

GMAT serves a diverse community and all our focus and commitment is on enabling transformational change for our families
and their communities. We aim to deliver deep social impact and excellent educational outcomes for children through a
curriculum that inspires, preparing them for a future unknown.

Apprenticeship Summary:

- Hours: 37.5 hours per week, shifts to be discussed on interview.
- Wage: £5.28 per hour.
- Qualification: Level 3 IT Solutions Technician
- Provider: LMP Education (Rather 3rd best apprentice provider across the UK)
- LMP Education (Training Provider) Remote online learning style, alongside full time job.
- Training will be delivered in a blended format, with online learning and face to face sessions
taking place in the workplace.
- Must have achieved GCSE Maths and English to grade C/4 or above/ or equivalent.

The Apprentice IT Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

The team supports, maintains and develops GMAT’s (Greater Manchester Academy Trust) IT support function including all desktop and laptop support.

Summary of Responsibilities

The post would suit people with the following skill set:

- Service desk experience although not essential
- High level of customer service and interpersonal skills
- The ability to multitask and understand the wider needs of the academy trust
- Experience of working to tight deadlines
- Experience of resolving technical issues

The post would suit people with experience working in the following areas:

- Windows server (2008/2012)
- Active directory
- Windows operating systems (7, 10)
- Office 2010, 2013, 2016, 2019
- Office 365
- Google apps
- AV Equipment

Typical tasks and duties:

- Resolve assigned IT helpdesk calls
- To work as a team
- To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
- Provide cover for the helpdesk between the hours of 7.30am to 5pm.
- Attend relevant meetings as required
- Build a good rapport with all helpdesk customers
- Escalate problems when required


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