IT Apprenticeship

7 months ago

Manchester, United Kingdom Baltic Apprenticeships Full time

Are you passionate about technology and eager to launch your career in the dynamic world of IT?

Dataspire, a leading technology solutions provider, invites enthusiastic individuals to embark on an exciting journey with this IT Apprenticeship As a trailblazer in the industry, Dataspire is dedicated to nurturing the next generation of IT professionals.

Dataspire is at the forefront of innovation, delivering cutting edge IT solutions to empower businesses across various industries. Their commitment to excellence and continuous growth has positioned them as a key player in the technology landscape. By joining Datapsire, you will be part of a vibrant team that thrives on collaboration, creativity, and a shared passion for advancing technology.

In this role, you’ll work towards your Level 3 Information Communications Technician delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- To own all first line issues assigned to you and manage to completion either personally or via your wider Dataspire team
- To be responsible for your first line ticket performance on the service desk and encourage best practises across the wider service desk
- To be incident manager for your initially allocated tickets, SLA adherence, breach approach, update frequency and to handle expedited issues
- To identify first line fixes and embed in in the wider service desk team
- Identify service improvements as part of your day to day
- You will be working on a few projects on sites and in schools,
- Installation of hardware and enrolling laptops, setting up new laptops for pupils, configuring switches and servers

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- £18,000 per annum
- Monday to Friday either 7:30am to 4pm or 9am to 5:30pm
- 24 days annual leave plus Bank Holidays
- Games room in the office
- On site restaurant, gym and parking
- Employer assistance program
- Sick pay - 10 days full pay
- Full training portal available
- Uniform provided

**Desired Qualities, Skills and Knowledge**:

- Excellent communication both written and verbal
- Ability to adhere to processes and procedures
- Ability to work in a team and independently
- A can do attitude
- A passion for IT
- Grade 4/C in Maths and English GCSE or Functional Skills L2

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

***

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Manchester

Postcode
- M27 6DB

Programme
- ICT Support Technician - Level 3

Salary
- £18,000.00

Reference
- J-010052

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