Salesforce Platform Lead

2 months ago

Bristol, United Kingdom Skillsbay Limited Full time

The Salesforce Platform Technical Lead will provide technical leadership, guidance, and expertise in the development, implementation, and optimisation of the Salesforce platform. This role ensures that the platform aligns with company objectives, is efficient, well run, and is equipped with the latest features and functionalities to support Customers, Operational and Central teams. Will possess a blend of technical expertise, strategic thinking, and leadership acumen. Have the ability to work collaboratively with multiple stakeholders, both technical and non-technical.

As a senior member of the team, leads by example and creates an encouraging and supportive environment to help develop and motivate team members.

**KEY ACCOUNTABILITIES**:
**Strategy and Alignment**:

- Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform.
- Ensure technology initiatives support long-term growth.

**Value Realisation and Optimisation**:

- Monitor Platform metrics such as adoption rates.
- Partner with business owners to refine Platform usage.
- Implement enhancements to maximise Platform benefits.

**Process Improvement and Automation**:

- Identify opportunities for automation.
- Design efficient workflows that harness Platform capabilities.
- Promote continuous process innovation.

**Vendor Relationship Management**:

- Manage relationships with Platform vendors.
- Ensure contractual terms provide optimal value.
- Lead Vendor service reviews.

**Governance and Compliance**:

- Implement governance policies for Platform usage.
- Ensure solutions adhere to industry regulations.

**Change Management and User Adoption**:

- Develop strategies to drive user adoption.
- Oversee the creation of training materials.
- Provide user support and training.

**Stakeholder Engagement and Communication**:

- Foster relationships with Sponsors and business owners.
- Bridge the communication gap between technical and business teams.

**Continuous Improvement and Innovation**:

- Keep updated with industry trends.
- Propose initiatives for new features.
- Seek opportunities to innovate.

**KEY RESPONSIBILITIES**:

- Champion an Agile way of working and the tools that support this i.e., Dev Ops by mentoring team members and improving processes.
- Oversee the technical design, development, deployment, and maintenance of the Customer platform. Ensure the platform is robust, scalable, and performs optimally.
- Attend and lead service reviews with suppliers for the various systems that fall under the Customer platforms remit.
- Provide expertise in SalesForce and other systems that fall under the Customer platforms remit.
- Work closely with the Platform Leads in a number of areas in a support capacity, such as strategic planning and co-ordination of system change, resource and task management.
- Balance and prioritise tasks between project support and business as usual.
- Work with our IT Teams, business Owners / SME’s and with third party suppliers to lead the support, develop and enhancement of the Customer Platform.

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