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Corporate - Applications Specialist, Salesforce

5 months ago

Bristol, United Kingdom Amcor Full time

**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.**
- Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal-care. We are sustainability leaders in our industry. We are the first global packaging company to commit to make all our products recyclable or reusable by 2025. Our products are vital to support the lives of millions of people across the globe every day.
- We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

**About the role**
- The Salesforce Applications Specialist III is responsible for improving and enhancing the Amcor Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Reporting to the Salesforce Team Lead, this position requires a deep understanding of the Salesforce platform with expertise in the Sales and Service Cloud environments. This role will need to understand both the current setup and Amcor business objectives in order to quickly identify areas of improvement.

**Key Job Accountabilities**
- Partners with business functions to expand business knowledge and increase functional expertise in multiple areas while being able to instinctively recommend to-be-solutions to resolve business needs
- Leads strategic projects that drive value (cost improvement and/or top line growth)
- Establishes to-be solution alternatives with recommendations and participates on the best approach to pilot and deploy solutions
- Fully understands and applies the Amcor System Development Life Cycle (SDLC) process when executing system modifications through the effective translation of business requirements into IT solution design. Ensuring all implications of the request have been considered, reviewed, and documented
- Leads the writing of functional requirements, configures, develops test plans and scripts, conducts component, integration and user acceptance testing
- Leads data conversion, data validation efforts, cut over activities, and post live support for system implementations
- Works with development resources to confirm the requirement is being met while measuring and evaluating the effectiveness of the solution and makes necessary adjustments before full deployment
- Manages advanced production support issues and service requests through the use of ServiceNow while committing to timely resolution and SLA adherence
- Partners in building the logical architecture diagrams for the system you support, including landscape management while also understanding the physical architecture and landscape components.
- Mentor and develop expertise through delegation of activities, knowledge sharing, and process documentation review/adherence
- Deep understanding of Salesforce including:

- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- All Sales Cloud configuration and customizations specific to Amcor
- Service Cloud including Voice
- Commerce Cloud and Digital Experience
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
- Sandbox environment management
- Identify unused or underutilized platform features
- Own the communication of any platform changes to end users and stakeholders
- DevOps/release management experience
- Understanding of basic triggers/Apex code knowledge

**Qualifications/Requirements**
- Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience
- 5+ years of work experience in business process and or IT, including software development and project management experience; experience in a global environment preferred
- Bachelor’s degree required, in computer science, management information systems, business or a related field. Master’s degree is desirable
- Fluent in English (company working language)
- Effectively communicates verbally and in writing
- A positive and