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IT Support Specialist
2 months ago
About MMC Corporate
MMC Corporate is a leading provider of innovative technology solutions, seeking a highly skilled IT Support Specialist to join our dedicated Systems Engineering team.
Job Summary
We are looking for a talented IT Support Specialist to provide technical support and maintenance for our application infrastructure components. The successful candidate will be responsible for overseeing the technical design, development, and maintenance of application infrastructure components, as well as maintaining engineering design standards and a stable application infrastructure environment.
Key Responsibilities
- Provide on-call rotational production technical support, manage severity level 1 issues, and implement change controls as well as contribute to production issue resolution.
- Ensure application availability, reliability, stability, and document root cause analysis of all in-scope incidents along with recommended corrective action plans.
- Participate in OS upgrades, application migrations, and projects requiring infrastructure implementation and/or changes.
- Assist with application releases and processes.
- Create and maintain technical documents such as knowledge base articles, infrastructure diagrams, and FAQs.
Requirements
- Experience handling large MS.NET and IIS based windows and web applications.
- A good awareness of Microsoft.NET technology.
- Excellent experience administering applications on Windows Servers (2012/2016/2019).
- Strong experience in application troubleshooting (e.g., reviewing Logs (IIS/Event Viewer/etc.), use of Sys Internals tools, etc.).
- Good knowledge of patching procedures for Windows OS,.NET, Java, etc.
- Exposure to Microsoft SQL server 2016/2019 (including SQL Scripting experience) is preferred.
Desirable Skills
- Strong knowledge of cloud computing technologies and environments (AWS and Azure) as well as containerization (Docker).
- Strong knowledge of PowerShell scripting.
- Basic network troubleshooting (e.g., experience using listener, netstat, fiddler, trace-routing and reviewing port configuration, etc.).
- Strong understanding of SSL Certificate management.
- Experience with application account management (Active Directory service accounts, local accounts, database users).
- Strong understanding of DNS and Load Balancing concepts.
- Experience in at least one end-user ticket management system (e.g., Service Now).
- Experience using monitoring tools such as DataDog, Splunk, etc.
- Demonstrable proficiency in patching procedures for OS,.NET, Java, etc.
What We Offer
As a valued member of our team, you will have the opportunity to work on a wide range of projects, including a huge data center migration and a global project in its early phase. You will also have the chance to develop your skills in AWS and contribute to process improvement initiatives.
How to Apply
If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application to join our team.
