Customer Experience Associate

1 week ago


Oxford, United Kingdom CONDUENT Full time

**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Customer Experience Associate**
- Job Type: Full Time, 3 Month Fixed Term Contract
- Hours of work: Monday to Friday (40 hours per week)

Working in our Notice Processing area of the business you will support the PCN representation process. You will contribute towards a highly professional team delivering the Parking Penalty Enforcement Process (PCN cycle) by making consistent accurate decisions based on the client’s policy and the customer's circumstances, including any mitigation.

You will have a strong customer-focused approach and be experienced in working in an
administrative environment with the ability of working calmly and efficiently. You will manage your own case load ensuring required outputs for efficient and effective working are met whilst maintaining the required quality standards. Attention to detail and the need for accuracy are essential requirements for this role.

You will take on responsibility and should be able to work both independently and as part of a team.

**Key Duties**
- Receive, review evidence and process cases in line with the client’s policy ensuring cases are responded to within a timely manner
- Ensure responses are processed with the utmost quality on behalf of the client, ensuring all queries raised by the customer are fully addressed
- Raise queries with the client if ever unsure of processing outcome and capture their feedback to inform policy for future cases

**Skills & Experience required**
- Ability to organise and prioritise own workload to ensure deadlines are met
- Good communication skills at all levels
- Strong administration skills
- Experience of using IT back office / CRM systems
- Ability to quickly learn bespoke IT back office system required to process workload
- Good knowledge and experience of MS Office packages especially Word, including creating and formatting documents in this format

**Closing**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._



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