Academy Receptionist

8 months ago

London, United Kingdom Central London Community Healthcare NHS Trust Full time

The Academy Receptionist will work in our centre based in Soho. The Soho centre is the main base for all education and training delivery across the Trust.

The post holder will have day to day responsibility for the management of the reception area and will provide a full reception service for the CLCH Academy. They will be responsible for the smooth running of the reception in a professional manner ensuring that the reception is fully operational during published opening times.

As the first point of contact for staff and visitors to the Academy the post holder must have a professional appearance and manner with excellent interpersonal skills. As well as providing a reception service the post holder will also be expected to provide administrative support to the Academy team including data input onto IT systems, and to ensure that the centre runs smoothly. The post holder must be self-motivated, pro-active and able to work on their own initiative.

As the first point of contact in the Academy provide a professional welcome to staff and visitors

Responsible for ordering stock and stationary for the Academy

Responsible for the ‘housekeeping’ arrangements for the centre on a daily basis

Co-ordinate and administer rooms bookings for the Academy

Keep all training rooms and reception area tidy at all times

Make sure that all equipment in the training rooms is maintained and ready to use

**The Trust has a clear strategic vision in place**: to lead out-of-hospital community Healthcare. The post-holder is expected to have a good understanding of how this post contributes to the achievement of the Trust vision.

The Trust expects all staff to share the values which are important to the Trust and to behave in a way that reflects these values.

**The Trust values are**:
We put quality at the heart of everything we do

We value our relationships with others

We deliver services we are proud of

We make a positive difference in our communities

MAIN RECEPTION DUTIES AND RESPONSIBILITIES

Provide a professional welcome to patients, carers, staff and visitors and signpost them to the relevant departments

To ensure that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy

To contribute to the improvement of the ‘patient experience’

To ensure that on arrival patients details are checked and updated where necessary on the relevant EPR system

Ensure that patient appointments are booked appropriately according to their urgency and within clinic/speciality rules and standards

Provide patients with letters/appointments cards as appropriate for their needs.

To contribute to initiatives for communicating with patients who may not easily understand because of cultural or language differences, physical or mental special needs, or due to age

To ensure that patient transport, interpreters and other support services are booked as required

Maintain a recognised filing system for all documentation including scanned documents.

Attend and contribute to departmental and service meetings. Action any decisions made by the team as appropriate.

Actively seeking to network with other reception staff to share good practice.

To cover and arrange cover for the telephone switchboard as required.

To supervise the opening and distribution of incoming post

To supervise in the franking/purchasing of postage stamps for outgoing mail

To deal with deliveries of supplies.

To ensure that the signing in and out of the building system is in place at outreach clinics or as directed by the H&S Representative

To liaise with Estates regarding clinic repairs if required.

To liaise with IT department as required

To manage the room booking system.

To assist in maintaining a clean, safe environment for children/parents/carers/staff and visitors to the clinic in accordance with fire, health and safety procedures

Ensure all new patient referrals are triaged by the relevant clinician in a timely manner and entered onto the patient record database if appropriate

To actively strive to anticipate and control issues which may give rise to complaints in the reception areas

To liaise with clinical staff as necessary to ensure patient flows are managed

Any other duties that may be required in order to facilitate the efficient running of the reception and under the direction of the Senior Receptionist or the Reception Manager

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